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Alexandra E.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

I am a passionate customer success associate with more than 5 years of expertise

I can work as a
  • Customer Support
Full Time
Dollar icon $700 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Alexandra is a morning Bird and wants to work during America/Costa_Rica Time

About me

    I am a passionate customer success associate with 5 years of experience including roles in fraud mitigation and compliance department, detailed oriented and self motivated with excellent organizational skills, team... More

Skills

Customer Service & Admin Support

I am an organized and detail oriented person with multitasking and time management skills with a customer centric mindset.

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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4 of 5
Phone Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5

Experience

Company logo
2023 - 2024
Remitly
Compliance Squad Investigator

At Remitly I played the role of compliance Investigator where I focus on Identifying regulatory deviations and operational risks by making an exhausted assesment of the customers accounts.

Company logo
2022 - 2023
Remitly
Customer Protection Associate

In the customer protection department I played an essential role to protect customers account and keeping the service secure to avoid financial loss by performing risk assessments

Company logo
2019 - 2021
Sitel
Customer Service Associate

As customer service associate I was able to improve my people skills by taking care of customer concerns with empathy and a customer centric mindset to build rapport in every interation

Education

2010 - 2014
Santa Luisa de Marillac

Graduated from high school with honors

2016 - 2017
Cornerstone English Institute

I successfully completed English course

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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