Customer Success Manager
Data driven decision making, firmly believe that customers are the heart of a business. Strong communicational skills, with the ability to solve complex problems with creative soluions. I focus on building... More
Managed the transportation of goods by coordinating with carriers, tracking shipments, and ensuring timely delivery. I also maintained communication with clients and provided shipment updates.
Led a support team focusing on accountability and work ethic, developed KPIs for customer satisfaction, collected feedback to improve services, rebuilt trust with unhappy customers
I've worked as a medical interpreter over the phone, ensuring accurate communication, confidentiality, cultural context, and specialized terminology.
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