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Caroline Z.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Brazil
I’m available for a long-term job

I am a tourism professional with experience in sales and administrative support

I can work as a
  • Virtual Assistant
  • Sales And Marketing
  • Admin Support
Full Time
Dollar icon $800 /Month

I accept:
    • Wire Transfer
    • PayPal

This profile has been successfully verified with Linkedin
Caroline is a morning Bird and wants to work during America/Sao_Paulo Time

About me

    I had the opportunity to work both in the operational and administrative area. Serving the public both personally and by telephone and offering different types of products and services

Skills

Customer Service & Admin Support

My last work experience was backoffice, giving support to customers by email

Email Support
★
★
★
★
★
4 of 5
Customer Support
★
★
★
★
★
4 of 5
Administration
★
★
★
★
★
4 of 5
Phone Support
★
★
★
★
★
4 of 5
Admin Support
★
★
★
★
★
4 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
4 of 5
CRM
★
★
★
★
★
4 of 5
Sales & Marketing

Sales
★
★
★
★
★
4 of 5

Experience

Company logo
2009 - 2010
“ITALCAMBIO VIAJES”
Corporate Air Travel Advisor

Reservation, issuance and sale of national and international tickets, processing fee payment services, transfers, protocol, VIP lounge, hotel reservations inside or abroad.

Company logo
2011 - 2014
DESPEGAR.COM
Administrative Assistant Reimbursement and Reimbursement Department.

Process MPDs and refund requests in the BSP LINK, download refund worlists, mount debit and credit notes in an Excel table, process cash refunds.

Company logo
2016 - 2018
AGENCIA DE VIAJES LUSITANA TOURS
Freelance Travel Consultant

Sale of National and International Tickets, Tourist Packages.

Company logo
2019 - 2022
COSTA CRUCEROS
Cruise Specialist

Customer service, cruise sales for the LATAM market (Argentina, Colombia, Ecuador, the Dominican Republic and Brazil), customer service via phone, email and payment assistance.

Education

2005 - 2008
UNEFA

Higher University Technician in Tourism

Certifications & Courses

2010 - 2010
CURSO AVANZADO SABRE TRAVEL NETWORK

System that allows encoding and decoding countries, cities, airlines, it is used in the creation of air flight reservations.

2010 - 2010
CURSO DE ATENCION AL CLIENTE

Course held at the Italchange Organization Company

2016 - 2016
TALLER DE COMUNICACION EFECTIVA

Take this workshop to improve communication with customers, understand their needs and thus be able to make the sale

2019 - 2019
ATENDIMENTO UAL

Course held in Portuguese by the Costa Cruises Company

Languages

English

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Portuguese

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

My Hobbies

    I am passionate about traveling with my partner or family, getting to know new places, I love nature, animals.

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  • Hourly Rate (USD):
    $5
  • Experience:
    10 years
  • English Level:
    Beginner
  • Availability:
    160+ hrs/month
  • Education:
    Graduated
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Caroline Z.
General Information
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