Kevin C. I am offline now
AVAILABLE TO WORK
NicaraguaI've been working in call centers for 12 years as agent and Coach/Supervisor
I can work as a
- Customer Support
$1200 /Month I accept:- Other
- Wire Transfer
- Other
- Wire Transfer
About me
I worked for Capital One as a Coach helping my agents to achieve goals as becoming Coaches or Trainers. As a Quality Analyst for e-Telequote I guarantee that the insurance agents comply with the policy and also al... More
Skills
Communication
Customer Service & Admin Support
I good creating connection with people, providing information via phone or email and updating data on the system. Already worked with CRM system and providing feedback based in the situation.
Experience
SITEL
Coach
Creation of action plans for continuous improvement on 30,60- and 90-days scales to ensure performance. Administrative task to ensure payroll and HR compliance. QA audits. Management of payroll.
E-Telequote Insurance
Quality Analyst
QA audits using different tools and Software to ensure quality improvement, provide feedback to associates and help in the personalized action plans creation and follow-up on a weekly basis.
BrngPro
Customer Service Representative
Scheduling or booking deliveries, personal moves, as well for stores or designers in the state of California and LA. Also providing assistance to the Warehouse entering designers data and items.
New Jersy Spine Orthopedic
Intake Specialist and Remote Advocate
Receive and make calls to potential and existing patients. Obtain insurance information. Provide information to the patient about the clinic's processes and treatments. Add information to Sales Force
Education
Bluefields Indian & Caribbean University
I graduated with a degree in Tourism and Hotel Administration, always involved in the university activities, especially in the events that were carried out (congresses, seminars, etc.)
Instituto Nacional Cristóbal Colón
I was always an average student, good discipline, I always participated in school activities.
Colegio San José
I was always an outstanding student, with good relations with my classmates and teachers
Languages
English
Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I really like help other people to look for options and to keep them motivated. I love to watch TV and have family time with my kids. Play pool, chest and ping pong are things I love to do as well and I love... More
Hourly Rate (USD):
$7.5
Experience:
10+ years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Kevin C.
General Information
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