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Carolina M.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

Hospitality student. Sales and Customer Service experience. Virtual assistant.

I can work as a
  • Virtual Assistant
  • Admin Support
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has been successfully verified with Linkedin
Carolina is a night Owl and wants to work during America/Bogota Time

About me

    Dedicated and proactive individual with 10+ years customer service experience. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff... More

Skills

Communication

Zoom
★
★
★
★
★
4 of 5
Skype
★
★
★
★
★
3 of 5
Customer Service & Admin Support

Email Support
★
★
★
★
★
4 of 5
Customer Support
★
★
★
★
★
4 of 5
Data Entry
★
★
★
★
★
4 of 5
Administration
★
★
★
★
★
3 of 5
Phone Support
★
★
★
★
★
4 of 5
Email Management
★
★
★
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★
5 of 5
Customer Service
★
★
★
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5 of 5
Photo Editing
★
★
★
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★
3 of 5
Market & Product Research
★
★
★
★
★
3 of 5
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Experience

Company logo
2014 - 2016
Sitel Group
Quality Analyst & CAG – POC for HTC

Calls, chats and email (emphasis in DSAT) quality analysis and respective feedback to agents. Create and implement motivational plans to improve numbers. Direct contact w the client to expose numbers

Company logo
2012 - 2014
Celebrity Cruises (RCCL)
Bar Tender/Server

Mix and serve beverages for international customers. Upsell from regular to premium brands. Clean and sanitize bar area. Maintain record and control of bar stock. Arrange and order bar supplies.

Company logo
2018 - 2020
Tradercol Ingredients Ltda
Corporate account executive

Develop comprehensive business plans, from identifying a new buyer or customer to close deals and contracts, handling the whole sales cycle and serving the needs of existing customers.

Company logo
2010 - 2011
American Beach Wear – Tybee Island, GA
Sales Associate – Manager’s assistant

Clothes, beach items and souvenirs sales, making sure customers receive excellent attention and service. Receive and accommodate stock, clean store daily. Receive payments, do and close register.

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Education

2016 - 2021
Politecnico Internacional

I'm a Hospitality student, currently suspended due personal issues. In case I decide to retake it, it will be mostly virtual.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I'm a people person, so I like to volunteer for nobel causes and help people in need. I also love to travel and learn different cultures. Photography, mostly of landscapes and nature is an other passion I have.... More

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  • Hourly Rate (USD):
    $6.25
  • Experience:
    10+ years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Carolina M.
General Information
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