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Aparecido José D.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Argentina
I’m available for a long-term job

Customer satisfaction and driven to fulfill my objectives

I can work as a
  • Copywriter
  • Project Manager
  • Admin Support
Full Time
Dollar icon $700 /Month

I accept:
    • PayPal

This profile has not been socially verified yet
Aparecido José is a morning Bird and wants to work during America/Argentina/Buenos_Aires Time

About me

    I have experience in Technical, Training, Commercial, Customer Technical Support, Vendor Management, and Customer Service Management area. My educational background and language skills enable me to work, and adapt,... More

Skills

Customer Service & Admin Support

. Driving to build and maintain the clients emotional loyalty trough ownership of the relationship, focusing on retention of client base and revenue

Customer Support
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Project Management

Managed the day to day administration, implementation and follow-up of International Telecommunication projects in Central America, Latin America, and USA for Telmex International

Other Project Management
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3 of 5

Experience

Company logo
2014 - 2014
IFX Network
Customer Success Manager

. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by Company´s NOC

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2004 - 2007
Verizon Business
Network Engineer

. Level one technical IP support for Verizon Business LATAM customers . Responsible for training the new LCTAC (Latin America Technical Assistance Center) employees

Company logo
2007 - 2009
Telmex International
Vendor Manager

. Manage Vendors and the services they supply providing seamless quality of Telecommunication service to the business, ensuring that customer satisfactions are obtained

Company logo
2014 - 2016
Telefónica Argentina
Customer Success Manager

. Driving to build and maintain the clients emotional loyalty to Telefonica through ownership of the relationship, focusing on retention of client base and revenue

Education

2020 - 2021
Universidad Nacional de Avellaneda

Business Management focused in small, medium, and large enterprises

1982 - 1986
Colégio Técnico Oswaldo Cruz

Electronic Technician and I have been working in the Telecommunication environment for more than 15 years

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Portuguese

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Soccer, cycling, running, dance, read books, travel abroad, sing, help people, be part of an ONG, be with my family

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