
Customer satisfaction and driven to fulfill my objectives
I have experience in Technical, Training, Commercial, Customer Technical Support, Vendor Management, and Customer Service Management area. My educational background and language skills enable me to work, and adapt,... More
. Driving to build and maintain the clients emotional loyalty trough ownership of the relationship, focusing on retention of client base and revenue
Managed the day to day administration, implementation and follow-up of International Telecommunication projects in Central America, Latin America, and USA for Telmex International
. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by Company´s NOC
. Level one technical IP support for Verizon Business LATAM customers . Responsible for training the new LCTAC (Latin America Technical Assistance Center) employees
. Manage Vendors and the services they supply providing seamless quality of Telecommunication service to the business, ensuring that customer satisfactions are obtained
. Driving to build and maintain the clients emotional loyalty to Telefonica through ownership of the relationship, focusing on retention of client base and revenue
Business Management focused in small, medium, and large enterprises
Electronic Technician and I have been working in the Telecommunication environment for more than 15 years
Soccer, cycling, running, dance, read books, travel abroad, sing, help people, be part of an ONG, be with my family

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