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Edgar C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Mexico
I’m available for a long-term job

Administrative and customer support agent with 5 years of experience

I can work as a
  • Virtual Assistant
  • Customer Support
  • Admin Support
Full Time
Dollar icon $700 /Month

I accept:
    • Other

This profile has not been socially verified yet
Edgar is a night Owl and can work anytime

About me

    I've closely worked with people as a technical support agent, customer service representative and english teacher. I've developed administrative skills along the way that have allowed me to meet both the customers'... More

Skills

Communication

We used Zoom in my latest job to assist each other with daily tasks like training and general questions.

Zoom
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4 of 5
Customer Service & Admin Support

I worked as floor support at my latest job and daily used these tools to assist both customers and my team of coworkers.

Email Support
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4 of 5
Customer Support
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4 of 5
Data Entry
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4 of 5
Administration
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2 of 5
Phone Support
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3 of 5
Research
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5 of 5
Admin Support
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4 of 5
Email Management
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3 of 5
Customer Service
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3 of 5
Photo Editing
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3 of 5
CRM
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3 of 5

Experience

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2018 - 2021
Independent
English tutor

Assisted teaching the development of communicative skills, grammar, vocabulary and abstract thinking in English, as well as the usage of it in everyday life.

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2014 - 2017
Negocio familiar
Host & personal assistant

Preparation of refreshments and Host at medical update courses, providing guests with general information and ensuring cleanliness of the areas used.

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2021 - 2022
Verizon Connect
Technical Support agent

Troubleshooting customer’s issues over the phone and follow up until a resolution is found through a case & ticket management system

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2017 - 2018
Grupo Telvisa S.A. de C.V.
Bilingual customer service representative

Bilingual customer service and cross-sales representative for USA customers of mobile device and data plan services.

Education

2014 - 2016
Universidad CNCI de México

High school degree with a focus on business development

2016 - 2020
Universidad Autónoma Metropolitana

Unfinished degree on Graphic design & communications

Certifications & Courses

2018 - 2019
Band 3 Teaching Knowledge Test

Course and test imparted by Cambridge Assessment

2015 - 2016
Desarrollo Empresarial

Imparted by Universidad CNCI de México

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I seek order and find pleasure in researching and managing information, I also love conferencing this information in front of audiences. Exercising, dancing and watching movies are hobbies that help me keep focused... More

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