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Fatima R.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Mexico
I’m available for a long-term job

Dedicated professional demonstarted strenghts in Customer Service.

I can work as a
  • Customer Support
Full Time
Dollar icon $900 /Month

I accept:
    • Other

This profile has not been socially verified yet
Fatima is a morning Bird and can work anytime

About me

    I have 8 plus years of experience, I worked for different companies such as AT&T as a Collection Representative, Hewlett-Packard as an Inside Sales Representative and Vidanta as a Reservations Specialist. I am... More

Skills

Communication

Zoom
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5 of 5
Skype
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4 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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4 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Research
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4 of 5
Admin Support
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4 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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4 of 5

Experience

Company logo
2017 - 2021
AT&T
Billing and customer Service Representative

Help customers to correct billing charges. Met inbound customer needs while maintaining strict performance targets. Listed to customers request and made suggestions to appropriately fulfill needs.

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2012 - 2016
Hewlett-Packard
Inside Sales Representative & Customer Care

Primary job function consisted in providing assistance for our customer accounts and other HP departments to fulfill orders submitted, assist in finding solutions to issues such as order shipment

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2009 - 2011
Vidanta
Vacation Specialist

Calculate cost of travel and accomodations ,Collect payments to secure reservation, conversed with customers to determine destination and accomodation required. Explained contracts to customers.

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2007 - 2008
Hispanic Teleservices
Senior customer service representative

Handle customer inquiries,billing questions,payments and service requests for Comcast. Document, research,and resolve customer service issues. Discussed promotions and special offers to upgrade servic

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    My hobbies are reading, cooking and travelling. I also love to volunteer and being involve with local charities.

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