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Fernanda M.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Mexico
I’m available for a long-term job

I'm a customer success agent

I can work as a
  • Customer Support
Full Time
Dollar icon $1500 /Month

I accept:
    • Wire Transfer

This profile has been successfully verified with Facebook, Twitter and Linkedin
Fernanda is a morning Bird and can work anytime

About me

    I've worked as a customer agent for the last 6 years in different companies, in all of them I've had great results and feedback from my superiors, I've handled emails, chats and calls, I consider myself to be... More

Skills

Customer Service & Admin Support

I've worked with many companies and I've used all kinds of platforms, I'm great with Zendesk, Zopim, Salesforce, I'm a very fast learner and I have improvements to make and am excited to make them.

Email Support
★
★
★
★
★
5 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
5 of 5
Administration
★
★
★
★
★
4 of 5
Phone Support
★
★
★
★
★
5 of 5
Research
★
★
★
★
★
4 of 5
Admin Support
★
★
★
★
★
3 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5
Photo Editing
★
★
★
★
★
3 of 5

Experience

Company logo
2017 - 2020
Teleperformance
Customer Service Agent

I've handled any type of contacts such as email, chat, and calls

Company logo
2015 - 2017
Intugo
Customer Service Agent

I worked and handled any type of contact such as email, chats, and calls

Education

2013 - 2015
UVM

I've graduated Highschool in UVM back in 2015

2021 - 2022
UVEG

I'm currently studying to get my bachelor's degree in HR Administration

Certifications & Courses

2013 - 2015
Microsoft Office

I've had many certifications in Microsoft Office, including; Word, Excel, and Powerpoint.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I'm a dog and plant lover, I enjoy going to different coffee shops in my town and trying out their chai lattes, I love going to the gym and spending time with my loved ones.

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  • Hourly Rate (USD):
    $9.38
  • Experience:
    6 years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    No
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Fernanda M.
General Information
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