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Fernando U.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Customer Service Rep and I resolve customer's problems

I can work as a
  • Virtual Assistant
  • Web Developer
Part Time
Dollar icon $500 /Month

I accept:
    • Payoneer
    • PayPal

This profile has not been socially verified yet
Fernando is a night Owl and wants to work during America/Managua Time

About me

    Customer-centric professional who have been serving customers through different channels. Proven ability in engaging customers, resolving complaints and strengthening customer-client relationships. Aiming for the... More

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Phone Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5

Experience

Company logo
2019 - 2020
Sitel
Customer Service Representative

My role was to assist customers over the phone, chat and email, I was able to become a mentor and helped the new waves of employees during their training

Company logo
2020 - 2021
Remitly
Financial Service Specialist

My current role is as an account manager, I receive supervisor calls as well as escalations duties.

Education

2014 - 2018
Rigoberto López Pérez

I graduated from high school in 2018

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I like to watch programming courses as I would like to become a software engineer and I like to play video games.

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