Fernando S. I am offline now
AVAILABLE TO WORK
Honduras5 years of experience on the bpo industry
I can work as a
- Customer Support
- Appointment Setter
- Technical Support Representative
$1000 /Month I accept:- PayPal
- Payoneer
- PayPal
- Payoneer
About me
Industrial Engineering student with experience in technical support and customer service in technological environments. Skilled in problem-solving, critical thinking, and specialized software management. Passionate... More
Skills
Customer Service & Admin Support
Sales & Marketing
Experience
Intouch Cx Google Nest
Customer service
- Provided technical assistance to users of Nest devices, ensuring correct and safe usage. - Part of a team that developed improvements in the support system, increasing service efficiency.
Intouc Cx Google Home
Technical Support
Offered technical support for Google Home devices, helping users optimize the use of their smart devices. - Collaborated in creating troubleshooting guides, reducing repeat calls by 10%
Startek Xfinity
Customer service and technical support
- Provided specialized technical support for Xfinity products and services, solving complex technical problems. - Implemented procedures that improved issue resolution time by 15%
Results Cx Humana
Customer service and appointment setter
- Assisted health insurance clients, efficiently resolving queries and issues. - Achieved high customer satisfaction, surpassing established quality metrics.
Education
Maranatha Adventist Bilingual School
I graduated in 2014 from the Maranatha Adventist Bilingual School, an institution that provided me with a solid academic training and fundamental values for my personal and professional development.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Volleyball, Movies, series, cooking and my family, those are the things that I do like the most to do on my free time.
Hourly Rate (USD):
$6.25
Experience:
5 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Fernando S.
General Information
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