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Fiorella R.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Peru
I’m available for a long-term job

Customer Service Analyst and Assistant

I can work as a
  • Virtual Assistant
  • Customer Support
Full Time
Dollar icon $900 /Month

I accept:
    • Wire Transfer
    • PayPal

This profile has not been socially verified yet
Fiorella is a morning Bird and can work anytime

About me

    10 years of experience in the customer service area, advising 20 stores (wong and Metro) nationwide, training the quality of customer service. Starting as a receptionist in the commercial area of ​​the Wong... More

Skills

Communication

some training, support and presentation of results were by video call.

Zoom
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4 of 5
Skype
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4 of 5
Customer Service & Admin Support

One of my functions was to retain customers, give autonomy to stores with support for the solution of complaints, identify opportunities for improvement by sending reports of clientssatisfaction

Email Support
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5 of 5
Customer Support
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Photo Editing
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4 of 5
CRM
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4 of 5

Experience

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2011 - 2018
Cencosud Retail Peru
customer service analyst

In charge of attending, managing, monitoring and providing solutions to complaints and claims in the claims book, emails, letters and/or communication through social networks. Train and support 20stor

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2008 - 2011
Corporación E.Wong
commercial office receptionist

Reception of suppliers, managing buyers agenda of the office, call center of the commercial office, management of meetings.

Education

2003 - 2006
Escuela Iberoamericana de Hoteleria y Tu

Study the career of Hospitality and Tourism

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I really like crafts and things made by hand, watching movies, cooking, but above all, quality time with my children.

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