I am a customer service professional with 3.7 years of experience at Alorica.
I am a student of International Relations at the Universidad del Caribe. Since October 2020, I have been working as a Customer Service Representative, providing personalized solutions and assistance to customers.... More
I had to deliver exceptional customer service, manage incoming phone calls, build sustainable relationships and trust with the customers, handle customer complaints and provide appropriate solutions.
In this posicion I handle high escalation via email, perform investigations, review data and documentations, Negotiate options with the consumers and resolve the customer's issues.
Hire the Best Remote Workers Across Latin America