Bilingual virtual assistant with skills in graphic design
I have been working as a content creator for small businesses in my country doing graphic design, videos, and photography. Also as a manager assistant taking phone calls, emails and help them to get sales online.
I have 3 years of customer service experience in the call center industry, i worked for big campaigns like Netflix and Apple
I worked as a content creator for social media for small business in my country
I worked as a customer service representative for a streaming service campaign. I helped customers with errors on their devices, updated payment methods, and help them to make a subscription.
I worked for a Smartphones campaign. I helped customers with errors on their devices. Issues with the software, camera, and sound, if I cannot fix the issue at the moment I help them to get a repair.
I helped customers with unauthorized charges, and handled sensitive information credit card numbers, and phone number passwords. I was taking emails, phone calls, and live chats.
I have a degree in social communication with focus in digital marketing.
I have a certification in Digital Marketing and social media by the Universidad de Ingenieria UNI-iES in Nicaragua.
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