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Isaac L.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Bilingual virtual assistant with skills in graphic design

I can work as a
  • Virtual Assistant
  • Customer Support
Full Time
Dollar icon $900 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Isaac is a night Owl and wants to work during America/Managua Time

About me

    I have been working as a content creator for small businesses in my country doing graphic design, videos, and photography. Also as a manager assistant taking phone calls, emails and help them to get sales online.

Skills

Customer Service & Admin Support

I have 3 years of customer service experience in the call center industry, i worked for big campaigns like Netflix and Apple

Email Support
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5 of 5
Customer Support
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Photo Editing
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5 of 5
Market & Product Research
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5 of 5
CRM
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5 of 5
Design & Multimedia

I worked as a content creator for social media for small business in my country

Autocad
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2 of 5
Adobe Premiere
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4 of 5
Adobe Indesign
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4 of 5
Adobe Photoshop
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5 of 5
CorelDraw
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1 of 5
Corporate Brand Identity
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3 of 5
UX/UI
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1 of 5
Shirt Design
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4 of 5
Graphic Design
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4 of 5
Logo Design
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4 of 5
Adobe Illustrator
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2 of 5
Animation
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2 of 5
Video Editing
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5 of 5
Illustration
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1 of 5
Sketch
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3 of 5
Bootstrap
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1 of 5
Web Design
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1 of 5

Experience

Company logo
2018 - 2020
Ibex
Customer Service Agent

I worked as a customer service representative for a streaming service campaign. I helped customers with errors on their devices, updated payment methods, and help them to make a subscription.

Company logo
2020 - 2021
Concentrix
Customer Service Representative

I worked for a Smartphones campaign. I helped customers with errors on their devices. Issues with the software, camera, and sound, if I cannot fix the issue at the moment I help them to get a repair.

Company logo
2021 - 2022
TSI
Customer Service Agent

I helped customers with unauthorized charges, and handled sensitive information credit card numbers, and phone number passwords. I was taking emails, phone calls, and live chats.

Education

2014 - 2018
Universidad Centroamericana

I have a degree in social communication with focus in digital marketing.

Certifications & Courses

2018 - 2019
Digital Marketing and social media

I have a certification in Digital Marketing and social media by the Universidad de Ingenieria UNI-iES in Nicaragua.

Languages

English

Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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