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Jean Franco R.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Peru
I’m available for a long-term job

Customer Success and Operations professional with experience in business analysis, client support, process improvement, training, and administrative coordination.

I can work as a
  • Admin Support
Full Time
Dollar icon $1240 /Month

I accept:
    • Wire Transfer

This profile has been successfully verified with Twitter and Linkedin
Jean Franco is a morning Bird and wants to work during America/Lima Time

About me

    Customer Success and Operations professional with experience in academic management, virtual assistance, administrative support, and building long-term client relationships.

Skills

Communication

Zoom
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5 of 5
Skype
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5 of 5
Writing & Translation

Web Content Writing
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4 of 5
English Translation
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4 of 5
Academic Writing
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4 of 5
Spanish Translation
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4 of 5
Writing
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4 of 5
Translation
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4 of 5
Spanish Copywriter
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4 of 5

Experience

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2023 - 2025
Rehabmart.com
Content Specialist and Trainer

Created and updated product pages for medical products and durable medical equipment (DME), including detailed descriptions, technical specifications, relevant images, and optimized titles.

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2026 - Present
Evelyy
Freelance Virtual Assistant

Provided administrative and operational support to a business owner, managed email communications, coordinated meetings and calls, conducted online research, performed data entry, and supported business initiatives through website development and other day-to-day operational tasks.

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2022 - Present
iSpeak
Customer Success & Operations Manager

Founded and developed an independent online language education business, creating courses, learning materials, and a teaching methodology tailored to learners of different ages and proficiency levels.

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2025 - Present
Upwork
Freelance Virtual Assistant

Provided remote administrative support to multiple clients, assisting with data entry, document organization, online research, customer communications, and other operational tasks to support day-to-day business activities.

Certifications & Courses

June 2017 - February 2018
EF SET Certificate

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I enjoy reading fiction, watching dramas, and playing with my daughter. Creating new things is my passion, such as stories or things people can use.

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