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Shelly-ann J.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Panama
I’m available for a long-term job

Customer Service Representative

I can work as a
  • Customer Support
Full Time
Dollar icon $1000 /Month

I accept:
    • Payoneer
    • PayPal

This profile has not been socially verified yet
Shelly-ann is a morning Bird and wants to work during America/Jamaica Time

About me

    Handled inbound and outbound calls, providing exceptional customer service and promoting the company's products and services

Skills

Customer Service & Admin Support

Respond to customer inquiries and concerns, providing accurate and helpful information to address their needs. Assist customers with product inquiries, order status updates, account issues

Email Support
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5 of 5
Customer Support
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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5 of 5

Experience

Company logo
2016 - 2019
IBEX Global on AT&T
Sales Representative/ Floor Support / Technical Support/ Retention and Collections / Customer service/ Billings/ Chat&Email

Handled inbound and outbound calls, providing exceptional customer service and promoting the company's products and services. Utilized CRM to manage customer interactions, update customer information

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2021 - 2023
Mod Squad
Technical Support/ Customer service/ Chat&Email

Handled inbound and outbound calls, providing exceptional customer service and promoting the company's products and services.

Company logo
2019 - 2022
Centerfield Media on AT&T
Manager/ Floor Support/ Chat&Email

I use to manage people, projects, and lead teams, This involves overseeing the operations of businesses and organizations international economics, leading change in international corporations

Education

2003 - 2008
B.B Coke High School

I study Food and Nutrition and Hospitality & Tourism Management

2008 - 2009
Southeast College

Certificate in Hospitality & Tourism Management Hotel Industry Level 1,2,3

2015 - 2019
University of the West Indies

Postgraduate Diploma in Management and Educational Leadership Level 3

Certifications & Courses

2008 - 2009
Hospitality & Tourism Management

Certificate in Hospitality & Tourism Management Hotel Industry Level 1,2,3

2015 - 2019
University of the West Indies

Postgraduate Diploma in Management and Educational Leadership Level 3

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
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