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Ruben M.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

I'm a costumer service agent with more than 2 years of experience.

I can work as a
  • Customer Support
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal

This profile has not been socially verified yet
Ruben is a morning Bird and wants to work during America/Guatemala Time

About me

    I started working as a costumer service agent two years ago, I had worked for different companies during that timeframe, always focusing on the Costumer-Agent interaction. I have work on the Phone, Chats and Email... More

Skills

Customer Service & Admin Support

Multitasker, Fast learner, Kind, Problem-Solving Skills, Great comunication skills, Glad to take Ownership, Great Listening skills, Happy to help people and Able to work under pressure.

Email Support
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5 of 5
Customer Support
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5 of 5
Phone Support
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5 of 5
Admin Support
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4 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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5 of 5

Experience

Company logo
2020 - 2021
Sitel Nicaragua
Costumer Service Representative

A bilingual costumer service agent, focused on help costumers with product inquires for a cross-border P2P payments and money transfer company.

Company logo
2021 - 2021
Webhelp
Costumer Service Representative

A Bilingual costumer service agent, I worked on chat services in order to provide assistance to costumer with troubleshooting and inquires regarding a P2P Payments USA application.

Company logo
2021 - 2022
Webhelp
Agent success team member

I was in charged of providing feedback, support and follow up on case to team members of the costumer service team. Basically I guide them through our knowledge base to ensure an optimal interaction.

Company logo
2022 - 2023
Concentrix
Sales and costumer service representativ

Sales and costumer service representative with focus on creating a need to the costumer in order to provide and sell a product.

Education

2017 - 2020
Universidad Nacional Autónoma de Nic.

I prepared myself for 3 years in order to be a English teacher once I graduated, however due to unforeseen circumstances I had to temporary quit College. I hope to be able to comeback one day.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I really like reading and playing videogames on my free time. I've been focus on reading mistery books lately

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