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Kevin C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Bilingual Customer Service Representative and Tech Support Advocate.

I can work as a
  • Customer Support
Full Time
Dollar icon $1000 /Month

I accept:
    • Payoneer

This profile has been successfully verified with Linkedin
Kevin is a morning Bird and can work anytime

About me

    Student of French language degree with 3 years of experience in Customer Service annd Technical Support after working with the two greatest BPO companies in Nicaragua (Concentrix and Foundever).

Skills

Customer Service & Admin Support

Email Support
★
★
★
★
★
5 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
5 of 5
Administration
★
★
★
★
★
5 of 5
Phone Support
★
★
★
★
★
5 of 5
Research
★
★
★
★
★
5 of 5
Admin Support
★
★
★
★
★
5 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5
Photo Editing
★
★
★
★
★
5 of 5
Market & Product Research
★
★
★
★
★
5 of 5
CRM
★
★
★
★
★
5 of 5

Experience

Company logo
2022 - 2023
Concentrix
Bilingual Tech Support Advocate

• Provide technical support to bilingual customers. • Resolve technical issues promptly and efficiently. • Deliver exceptional customer service.

Company logo
2021 - 2022
Foundever (Sitel)
Bilingual Customer Service Representative

• Address customer needs and resolve inquiries in a bilingual environment. • Handle inbound and outbound calls professionally and courteously. • Offer effective solutions and ensure satisfaction.

Education

2007 - 2016
Public School republic of Venezuela

Bachelor of Science and Letters obteniendo notas altas con un promedio de 90/100, sobresaliendo sobre el resto de estudiante y destacando en cada una de las materias y actividades.

Certifications & Courses

2023 - 2023
EF SET English Certificate 94/100 C2

Can understand extended speech even when it is not clearly structured and when relationships are only implied and not signaled explicitly. Can understand television programmes and films without too much effort. Can read with ease virtually all forms of written language.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Acquiring technical knowledge, reading books and playing chess are some of my favorite activities in my day to day life.

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  • Hourly Rate (USD):
    $6.25
  • Experience:
    3 years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Kevin C.
General Information
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