Operations and Commercial Manager with more than 20 years of experience
I have a degree in Administration and Business Administration, a diploma in leadership, and my professional career was at Banco Pichinca for 16 years, from cashier to Commercial and Operations Manager, Head of... More
I have a bachelor's degree in accounting with experience in controlling bank accounting accounts.
Coordinate and direct the contact center team to provide adequate customer service, establish parameters for customer retention, establish NPS and CSAT indices, and improve service times.
Lead and manage the processes of selection, recruitment, training, labor relations, compliance with laws, establish policies, gather information for decision making
I like to dance and learn new rhythms, it allows you to meet new people, I enjoy time with my family, I like to watch movies and series, enjoy time alone to reflect, for me it is important to learn new things, go... More
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