Luz E. I am offline now
AVAILABLE TO WORK
NicaraguaI've work as a Customer Service agent, QA & product Trainer for different LOB's
I can work as a
- Customer Support
$1000 /Month I accept:- Other
- Wire Transfer
- Other
- Wire Transfer
About me
I have worked in 2 call center, first as customer service, then I was working as a QA analyst and as a product trainer specialist developing different training material, I was also working as a mentor and... More
Skills
Communication
I have managed the tools in all the different jobs I have been on, when I used to be a trainer I used Zoom and hangout as the main tool of the training classes, also used it to provide remote feedback
Customer Service & Admin Support
Experience
Hotel InterMetrocentro Managua
Reservation Agent
I was in charge of making hotel reservations Help customers with general inquiries
Sitel, Nicaragua
Customer Service Representative
Customer Service Agent helping customers with different inquiries regarding issues they were having in the company
Webhelp
Product Trainer and Quality Analyst
I was in charge of providing new hire traning helping them through the process of knowing all the product Monitor calls and provide feedback to make them improve on their areas of opportunities
Talent Cloud
Customer Service /Product Trainer
Provide excelence in customer service and train new hires
Education
College of the Annunciation 1994-1996
I finished highschool in 1998 Primary: Colegio Reverendo Boanerges Aragon 1987-1992 College of the Annunciation 1993
Certifications & Courses
Computer Operartor
learned to use Microsoft Word, Basic Excel and PowerPoint
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I like reading, I like walking, and my biggest inspiration is my family, I always try to give the best from me
Hourly Rate (USD):
$12.5
Experience:
10+ years
English Level:
Advanced
Availability:
80+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Luz E.
General Information
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