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Lorena R.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

I am a workforce analyst / operation assistant with 5 years of experience

I can work as a
  • Virtual Assistant
Full Time
Dollar icon $700 /Month

I accept:
    • PayPal
    • Payoneer

This profile has been successfully verified with Linkedin
Lorena is a morning Bird and can work anytime

About me

    Business administrator graduate with knowledge on data analysis, financial processes and ​​compliance reports. Fluent management of the English language, pro-active, dynamic, creative, with initiative to solve... More

Skills

Customer Service & Admin Support

Experience with CRM searching client information, updating operations platform information, handling email communications and meetings.

Email Support
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5 of 5
Customer Support
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3 of 5
Data Entry
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5 of 5
Administration
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5 of 5
Phone Support
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2 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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4 of 5
Photo Editing
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4 of 5
Market & Product Research
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4 of 5
CRM
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4 of 5
Finance & Management

Experience analyzing data, creating forecasting and studying kpis on real time in order to achieve the weekly and monthly target, also make the campaign more profitable.

Tax Preparation
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3 of 5
Payroll
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4 of 5
Financial Analysis
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5 of 5
Data Interpretation
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5 of 5
Business Mathematics
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5 of 5
Business Analysis
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5 of 5
Financial Forecasting
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5 of 5
Financial Reporting
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5 of 5

Experience

Company logo
2018 - 2022
Teleperformance
Bilingual Mission Controller

Develop different strategies in order to ensure compliance with company goals. Analyze real-time metrics and all the KPI’S related to possible risk that could affect the company, administrative task.

Company logo
2015 - 2018
Systemgroup
Workforce/ Analyst controller

Responsible for the review, control and detailed analysis of the productivity of the three lines of business of the company, making: KPI’S compliance reports, generating alerts in real time.

Education

2014 - 2019
Corporación Unificada Nacional

Professional career in Business Administration where I developed skills and strategies to handle resources in a proper way, manage projects, negotiations and communication skills.

2012 - 2013
Centro de formación bancaria

Technical study on banking and finance addressing topics such as economy, globalization, stock market and banking and financial systems.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    In my free time I like to meet new restaurants with my family, I like to play sports like rollerblading or bicycle. I like to listen to podcast, watch cook programs and travel near my town.

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