Lucero C. I am offline now
AVAILABLE TO WORK
PeruHospitality Management profesional, specialist on Retail E-commerce and Customer Service
I can work as a
- Virtual Assistant
- Project Manager
- Admin Support
$400 /Month I accept:- PayPal
- Wire Transfer
- PayPal
- Wire Transfer
About me
Passionate strategic hotelier, with experience on customer service, planning and execution, e-commerce, team management.
Skills
Communication
Customer Service & Admin Support
Experience
Ocenia Cruises
Restaurant Attendant
Providing courteous and professional service in dinning areas Compliance with the guidelines and high standards of the company Resolution of needs, questions and claims ensuring customer satisfaction
Grupo Soldamundo
E-commerce Coordinator
Attention to customer queries and requirements, as well as the management of orders and payments Follow-up of sales orders in coordination with the logistics area
Kokopelli Hostels
Hotel Reservations Agent
Managed price and inventory in OTA´s applying revenue management strategies. Managed online booking inquiries of guests and travel partners Prepared invoices, accepted payments and processed refunds
Kokopelli Hostels
Hotel Receptionist
Managed of check-in, check-out, walk-ins and requests from guests Updated customer accounts with add-on room charges, including bar and restaurant bills.
Education
Universidad San Ignacio de Loyola
Bachelor of Hospitality Management
ADEX
International Business Administration
Certifications & Courses
Estrategia de Retail & E-commerce
Executive Program in Retail & E-commerce Strategy
Managing Customer Service
Managing Customer Service Course by University of Georgia
Keys to Effective Communication
Keys to Effective Communication by University of Georgia
Microsoft Excel
Microsoft Excel Intermediate Level by CENAP
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Portuguese
Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate
My Hobbies
I love to travel and live new experiences. I enjoy reading about business and personal development topics, as well as dancing and going to concerts.
Hourly Rate (USD):
$10
Experience:
7 years
English Level:
Advanced
Availability:
40+ hrs/month
Education:
Graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Short-term Job
Can Work Immediately:
Yes
Lucero C.
General Information
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