Luiso R.

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Customer Service Representative

Provide care to the client for a North American company of reloadable debit cards. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Upheld privacy and security requirements for customer information. Trained new employees on procedures and policies to maximize team performance.

Documented customer correspondence in CRM to track requests, problems, and solutions. Maximized customer satisfaction by handling customer email and telephone interactions.

Processed and sent invoices, adjustments, and credit memos to customers. Investigated and resolved issues to maintain billing accuracy.