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Mario G.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Bilingual Appointment Setter| Virtual Assistant | Customer Support Specialist

I can work as a
  • Sales And Marketing
  • Customer Support
  • Admin Support
Full Time
Dollar icon $2000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has been successfully verified with Linkedin
Mario is a morning Bird and can work anytime

About me

    Worked as a Customer service agent for Capital One in the Credit Card Department and as an Appointment Setter Specialist for Calldrip and Sunpro Solar which is an Inside sales tool that connects enterprise sales... More

Skills

Communication

WebEx
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3 of 5
Loom
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3 of 5
Zoom
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5 of 5
Skype
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5 of 5
Snagit
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4 of 5
Slack
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5 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Microsoft Excel
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4 of 5
Data Entry
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5 of 5
Phone Support
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5 of 5
Microsoft PowerPoint
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4 of 5
Research
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5 of 5
Email Management
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5 of 5
Microsoft Office
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4 of 5
Microsoft Word
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4 of 5
Excel
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4 of 5
Customer Service
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5 of 5
Google Drive
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4 of 5
Google Docs
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4 of 5
OneDrive
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4 of 5
DropBox
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4 of 5
Photo Editing
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3 of 5
Agile CRM
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4 of 5
CRM
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5 of 5
Google Calendar
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4 of 5
Google Suite
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4 of 5
LiveChat
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5 of 5
Google Sheets
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4 of 5
Salesforce Sales Cloud
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4 of 5

Experience

Company logo
2015 - 2019
Global Brigades Inc.
International Medical Brigade Coordinator

• Assist Medical Social Work with community bereavement awareness as assigned. • Monitor and evaluate volunteers’ performance. • Plan, prioritize, organize, and complete work to meet established goals

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2019 - 2020
Sitel
Bank Customer Service Representative

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). Provide a World Class Call customer service in assisting clients with their inquiries about our products

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2020 - 2021
Tri Source International - TSI
Appointment Setter Specialist

Confirmed appointments scheduled by email or a follow-up call. Recorded all activity in the dealership’s Customer Relationship Management (CRM) system in accordance with all policies and procedures.

Education

2015 - 2017
FAREM-Esteli

Business Logistic: to organize the storage and distribution of goods. Ensure that the right products are delivered to the right location on time and at a good cost. I was also be involved in transportation, stock control, warehousing, and monitoring the flow of goods.

Certifications & Courses

2016 - 2017
The Institute for Collaborative Learning

World Learning's SIT TESOL Certificate

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I absolutely love cooking. I can merrily state that my kitchen is my playground in every sense! My mother has always been a wonderful cook, and I feel she is my inspiration. Honestly, I find cooking very... More

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