
Operations Manager with experience in sales and finance departments
I´ve worked as a Credit and Collections analyst where i had the opportunity to understand better financial processes and also as Sales Director in charged of client acquisition and yearly sales structure... More
Responsable to audit communication within assigned agents and customers, ensure negotiations skills were being applied properly, lead an improvement processs to reduce a 40% of outstanding balances.
Worked along with CFO and operations manager to negotiate outstanding balances and propose new routes of action on key accounts with $5million in debt. Audit communication within customers and agents,
I was hired as a temporary Sales Director by a start-up company to develop service plans for customers across Central America and evaluate results according to sales plan developed.
Responsible to work along with sales and packaging teams to ensure service efficency and cost reductions in operations, also work along with Operations Director to supervise employee performance.
Studied electronics repair and maitenance of digital & electronic items such as tv, home appliances etc. I had the chance to take Italian as a year-long programm so i would say i understand a bit of italian as well.
I´m a current student of applied Business Management with emphasys in Project Management, i´ve taken courses of business applications and learn how to handle a CRM, evaluate project costs and implementation of improvement processes.
I love to read motivational books and learn from people who have made a change in the life of others, i also love to play guitar and write songs.

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