
IT CHANGE MANAGER | CONFIGURATION MANAGEMENT | ITIL | ITSM | SCRUM
I offer to reduce the management time of the requests made, always aligned to Policies and Processes established in the company, also Reduce incidents in Production due to collision between Infra requests and... More
Responsible for: Analysis, Management and development of Metrics for analysts, Generation of Reports for Management, Generation and attention of SOX and internal Audits
Responsible for user relocation projects, Responsible for coordinating with Central Bank areas for the opening of branches, Responsible for coordinating with ATMs area the installation and maintenance
Responsible for the Coordination and responsible for the North Business Unit to assist and provide service to 110 sales representatives, by telephone and face-to-face and giving training courses
Responsible for the Credit and Collection area in the Administrative part, having personal charge of information processing for the different items (Self-services, Markets, Direct Sales, Restaurants
Systems Analyst Programmer (Certificate and Diploma)
Scrum Fundamentals Certified (Centificate on line)
ITIL Foundation Certificate in IT Service Management
Leadership, Adaptation to Change, Decision Making, Results Oriented, Problem Solving, Process Aligned.

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