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Miguel S.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Mexico
I’m available for a long-term job

IT CHANGE MANAGER | CONFIGURATION MANAGEMENT | ITIL | ITSM | SCRUM

I can work as a
  • Project Manager
  • Admin Support
  • Programmer
Full Time
Dollar icon $1000 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Miguel is a morning Bird and wants to work during America/Mexico_City Time

About me

    I offer to reduce the management time of the requests made, always aligned to Policies and Processes established in the company, also Reduce incidents in Production due to collision between Infra requests and... More

Skills

Communication

Zoom
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3 of 5
Customer Service & Admin Support

Customer Support
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3 of 5
Phone Support
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3 of 5
Admin Support
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3 of 5
Email Management
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4 of 5

Experience

Company logo
2013 - 2021
SOTECH Consulting
Analista Sr

Responsible for: Analysis, Management and development of Metrics for analysts, Generation of Reports for Management, Generation and attention of SOX and internal Audits

Company logo
2004 - 2013
Human Access
Analista Sr

Responsible for user relocation projects, Responsible for coordinating with Central Bank areas for the opening of branches, Responsible for coordinating with ATMs area the installation and maintenance

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2002 - 2004
Informática Metropolitana
Service Desk Coordination

Responsible for the Coordination and responsible for the North Business Unit to assist and provide service to 110 sales representatives, by telephone and face-to-face and giving training courses

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1993 - 2002
Productos Alimenticios Lamesa, S.A. de C
Credit and Collections Manager

Responsible for the Credit and Collection area in the Administrative part, having personal charge of information processing for the different items (Self-services, Markets, Direct Sales, Restaurants

Education

1996 - 1998
Colegio de Computación e Informática

Systems Analyst Programmer (Certificate and Diploma)

Certifications & Courses

2022 - 2022
Scrum Fundamentals Certified

Scrum Fundamentals Certified (Centificate on line)

2013 - 2013
ITIL Foundation Certificate in IT Servic

ITIL Foundation Certificate in IT Service Management

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Leadership, Adaptation to Change, Decision Making, Results Oriented, Problem Solving, Process Aligned.

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