Bilingual customer service representative
Passionate about delivering exceptional customer experiences, I excel in overseeing all customer interactions to ensure top-notch service and satisfaction. Tech-savvy. Proficient in Hubspot, Shopify, Gorgias,... More
When I'm not answering the phone or replying to messages, I provide support with additional tasks such as research, data entry, and social media management, among others.
In this position I was in charge of the day-to-day interaction with clients, responding to customer queries promptly and accurately and identifying customer needs.
Part of an outbound calling campaign to generate sales.
My responsibilities include pre sales and post sales assistance
I have a Degree in Modern Languages
While getting this certification I reinforced my skills in creating a new website for development in WordPress, editing webpage content, links, and images, and adding and organizing widgets to a webpage.
While getting this certification I reinforced my skills in creating an online e-commerce store with Shopify, managing products and inventory, and managing customers and orders.
My hobby and passion are learning about different cultures so I enjoy talking with people from different countries and expanding my knowledge about the world. That also helps me to improve my second language... More
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