Business Administration professional, skilled in data, customer service, and processes
I am a Business Administration professional with an MBA in Digital Business Management and over 3 years of experience. I have worked in areas such as administrative and financial process optimization, data... More
Register, analize and use financial information to do daily reports
Customer service experience in the financial and commercial sectors, handling inquiries and resolving issues. Focused on empathy, efficiency, and continuous service improvement
Optimized financial and administrative processes using tools like SQL and Excel, enhancing data accessibility and operational efficiency.
Led cash operations during a financial crisis, reduced operational errors, and promoted financial products, strengthening customer service.
Monitored compliance with insurance regulations and optimized client and policy databases, improving the efficiency of the insurance area.
Increased sales and customer acquisition through strategic selling and database management for digital marketing campaigns.
The degree gave me a broad understanding of how businesses operate. It also sparked my interest in managing information, people, and processes. During this time, I participated in the student council of the program in the sports area, earning awards for the department.
The master's program showed me the importance of globalizing business, with an emphasis on the creation, management, and use of databases. It sparked my interest in improving my data handling skills, as well as a curiosity for conducting research related to people.
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