Nicolas R. I am offline now
AVAILABLE TO WORK
Dominican RepublicI am a quality assurance analyst in charge of auditing quality
I can work as a
- Admin Support
$900 /Month I accept:- Wire Transfer
- Other
- Wire Transfer
- Other
About me
• Ensure that all agents are assisting users and completing requests as per requirements and following all client’s guidelines. • In charge of validating location pins are correctly placed before they are submitted... More
Skills
Communication
Customer Service & Admin Support
Experience
Acquire BPO
Senior Quality Analyst
•Supervise QA team, to ensure all tasks were being completed and all metrics were being met. • Analyze QA audits, to ensure that all interactions were being scored as per client’s policies.
Sanctuary Cap cana
Guest Service Concierge/Public Relations Assistant
• Assist customer with placing or replacing orders if required. • Responsible of performing check-ins and check-outs. • Attend to guest’s requirements, to satisfy their needs in an efficient manner.
Outplex
Quality Assurance Specialist
• In charge of auditing agent's interactions to ensure that all agents are assisting users and completing requests as per requirements and following all client’s guidelines.
Megsoft Consulting
Operations Specialist
• Assist VP of operations with making sure all processes are being followed as needed. • Ensure that all departments are completing tasks in a timely manner. • Establish communication with Sponsors.
Education
Universidad APEC
I received a degree in Advertising from this university.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$5.63
Experience:
10+ years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
No
Nicolas R.
General Information
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