Nicolas M. I am offline now
AVAILABLE TO WORK
ColombiaSubject Matter Expert (SME) / Senior Customer Service Agent / Technical Support
I can work as a
- Virtual Assistant
- Graphic Designer
- Customer Support
$900 /Month I accept:- Google Pay
- PayPal
- Google Pay
- PayPal
About me
5+ years of expierence working with BPOs, ranging from medical appointments, collections to technical support (mostly interacting with developers). While I'm highly skilled in customer experience and technical... More
Skills
Communication
Customer Service & Admin Support
Experience
Teleperformance
APK (Advance Product Knowledge) Agent
- Technical Support - Online Payments - Customer Support - SMB / Enterprise - Floor Support - Escalations / 1.5 - Resource creation/update - Workflow update - Upscaling / Training
Sitel
Collections Agent / Specialty Desk
- Collections - 0 to 15 overdue days buckets - Payment Promises - Phone Support - Phone Collections - Specialty desk: Customers with special situtations like hospitalization.
Vital Services - Larkin Imaging Center
Customer Support Agent
- Medical appoinments schedule. - Imaging (e.g. ultrasounds, mri) - Rescheduling. - General Support. - Provided preparations before certain exams.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
French
Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
My Hobbies
I mostly practice gardening and drawing in my free time. I'm not really sure if it counts as a hobby, but I constantly trying to learn new stuff.
Hourly Rate (USD):
$11.25
Experience:
6 years
English Level:
Advanced
Availability:
80+ hrs/month
Education:
Graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Nicolas M.
General Information
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