4 years in customer services and sales plus 1 year as an SDR
studied with the ECCI university and the uniminuto for my technical studies I have worked for some of the mayor BPO companies in colombia such as TelePerformance, Accedo, Onelink, and Solvo Global having... More
good at making payroll calculations and keeping track of any transactions done
used to do virtual meetings and very good at handling zoom and microsoft teams
To provide solutions to any concerns or doubts for our customers, also assist with the processes of sales, exchanges and refunds, for Copa Airlines.
To assist with complains of the customers in regard of products that had been purchased previously by the customers by making deals and offers of new products with a sales mentality in order to not on
To ensure de quality of the service provided by our employees to the custumers and also making sure that all the BBB regulations were met at every interaction wile also supporting the training area
doing prospecting for possible new clients while also contacting them to try and set un a meeting with our sales manager, contact method varied from Email, calls and linkedin messages
technology in accounting management and business sciences
certification as specialist call center agent
learning languages, videogames, reading cientific articules, manga, helping other people, solving problems.
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