
Field Research/ User Experience Design/ Customer Experience
I have worked for a long time in sales, until one day I discovered what I really liked: the focus on customers and their needs. Since then I have worked as a freelance for companies dedicated to research to improve... More
Funnels, training, after-sales, customer service. Conversion improvements.
Activation of American Express service in "POS" Claim relev. Code verification.
Survey of: -General data. -Prices and EDF. -Opinions and suggestions about PepsiCo service
Secondary bachelor's degree in administration, specializing in accounting management.
UX Design in course. Research, framework, prototipe
Institute: Foundation Telefónica. Funnels, sales, ads, analytic, metrics etc...
Cybersecurity. Cloud services. APIs.
Customer experience. Crosselling. Funnels

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