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Teresa D.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

Im a professional in business administration,I work in customer service.

I can work as a
  • Virtual Assistant
  • Customer Support
Full Time
Dollar icon $600 /Month

I accept:
    • PayPal
    • Wire Transfer
    • +1

This profile has not been socially verified yet
Teresa is a morning Bird and wants to work during America/Bogota Time

About me

    Professional in business administration, with 13 years of experience in customer service in sectors such as: financial, social and telecommunications, in my work I have managed to solve customer problems in a short... More

Skills

Customer Service & Admin Support

With more than 10 years working in the area of customer service in person, telephone and virtual I have expanded my knowledge in tools that are essential to develop my work and as technology advances

Email Support
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5 of 5
Customer Support
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5 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Research
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4 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Photo Editing
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4 of 5
CRM
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3 of 5

Experience

Company logo
2015 - 2021
Banco Caja Social
CLAIMS TECHNICIAN

Respond in writing and electronically to complaints filed by customers of the bank. Request input from the areas in charge of the objected product. Request adjustments in debit and credit cards

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2014 - 2015
UNIDAD DE ATENCIÒN Y REPARACIÒN VÍCTIMAS
RESPONSE PROJECTION ANALYST

Send written response to complainants Send requests, complaints and claims from victimized citizens to the responsible areas Classify processes such as tutelas, judgments, contempt and sanctions

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2012 - 2014
LOGYCA SERVICIOS SAS
CUSTOMER SERVICE ADVISOR

Contacting companies registered with the organization to inform them of the company's seminars. Send purchases orders and invoices to customers who register for events CRM database update.

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2011 - 2011
CONTACT CENTER AMÉRICAS CAMPAÑA CODENSA
CUSTOMER SERVICE EXECUTIVE

Personalized customer service Clarification of energy service billing Explanation of Codensa credit as: capital credits and refinancings

Education

2016 - 2019
Institución Politécnico GranColombiano

When I finished high school I studied a labor technician in Business Administration in 2012 I finished it and in 2016 I began my professional studies in this career.

Languages

English

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I like to read, travel, spend time with my family and every day be constantly learning both personally and professionally.

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