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Valentina M.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Argentina
I’m available for a long-term job

5+ years in Customer Service. Efficiency and excellence. Let's improve together!

I can work as a
  • Virtual Assistant
  • Customer Support
  • Admin Support
Full Time
Dollar icon $1200 /Month

I accept:
    • Bitcoin
    • Cryptocurrency
    • +1

This profile has been successfully verified with Facebook, Twitter and Linkedin
Valentina is a morning Bird and can work anytime

About me

    5+ yrs in Customer Service & as an Account Executive. Tech-savvy & results-driven. Passionate about efficiency & exceptional service. Let's elevate customer experience together! ✨🚀

Skills

Accounting

Bookkeeping
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2 of 5
Accounting
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2 of 5
Communication

Google Hangouts
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4 of 5
Loom
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4 of 5
Zoom
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5 of 5
Skype
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4 of 5
Slack
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5 of 5

Experience

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2021 - 2022
FLUID TRUCK
JUNIOR CUSTOMER SUPPORT SPECIALIST

Managed customer inquiries, ensured timely follow-ups, and improved team efficiency by refining support processes and maintaining CRM records.

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2022 - 2023
FLUID TRUCK
CUSTOMER OPERATIONS & ACCOUNT MANAGER

Led a team of 6, improved reservation times, and optimized workflows. Conducted meetings, issued refunds, and resolved complex customer inquiries.

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2018 - 2024
FREELANCE
FREELANCE SOCIAL MEDIA STRATEGIST

Managed social media for brands, supported customers, handled returns, and developed strategies to boost engagement and sales.

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2022 - 2022
FLUID TRUCK
CUSTOMER SUPPORT SPECIALIST

Assisted customers through multiple channels. Consistently ranked among top 3 agents. Handled high-pressure situations and worked independently during shifts.

Education

Certifications & Courses

2023 - 2023
Cyber Security Awareness

Cybersecurity Awareness Course: Equipping the team with key knowledge to identify threats, protect data, and adopt secure practices in the digital world, strengthening the organization's defenses

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Italian

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Beginner

My Hobbies

    I love watching TV series, docuseries, etc. Lately I have been really into working out and traveling. Working remote allows me to enjoy new places while working at the same time!

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