
I define myself as a customer service/support agents
I´m a Tour Guide but never worked as one, besides I almost all my life worked as a booking, sales and support agent in Airlines that focus in high quality services.
I have used Skype as well as Zoom as a communication tool at work within colleagues but also for personal purposes
Attention to customers with support needs on the web, offering and selling services as well as management and guidance in reimbursement always with high standards of quality and cordiality.

Accounts and debt´s files updates, parents and personnel support. Cashier, banking and school expenses (travels, camping, maintenance financial support). Later Responsible for annual Social Security

AR/BR/US Customer Support, adding special services, passengers guidance on the website, solving any kind of trouble related to bookings, selling tickets or changes to bookings if needed. Always cooper

Booked and sold tickets in Sabre Native. Answered customers requires in English and Portuguese. At revenue accounting office: processed direct and BSP refunds, sales airport control

As a sales agent booked, issued and reissued tickets in Amadeus system. Answered passengers concerns and booked special services.
I´ve got a degree as a Tour Guide at college

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