Valeria P. I am offline now
AVAILABLE TO WORK
ColombiaSocial communicator passionate about customer service
I can work as a
- Virtual Assistant
- Customer Support
- Admin Support
$1000 /Month I accept:- Wire Transfer
- Other
- Wire Transfer
- Other
About me
I have experience in PQRS management. Realization and analysis of Satisfaction surveys, measurement of NPS, CSAT indicators. Follow-up and customer loyalty generating strategies to improve the relationship with the... More
Skills
Communication
Customer Service & Admin Support
I have experience in customer service through RRSS, Chat, E-mail. I have experience in appointment scheduling, request management and PQRSF.
Experience
SALUD OCUPACIONAL DE LOS ANDES LTDA
CUSTOMER SERVICE COORDINATOR
Management and monitoring of PQRS at the national KPIs measurement: NPS and CSAT Execution of customer and user satisfaction surveys ClientManagement. Attention and direction of meetings with clients
Education
UNIVERSIDAD DE LA RIOJA, UNIR
Master's degree in innovation in customer experience. I have skills, aptitudes and strategies to improve the relationship of customers with the brand
UNIVERSIDAD DE BOGOTÁ JORGE TADEO LOZANO
Social communicator and journalist. Studied to speak and write correctly, using the right words for effective communication
Languages
English
Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I love spending time with my family, going to the movies, trying new restaurants and going to amusement parks. In my day to day I really enjoy cooking and preparing new dishes for my baby and my boyfriend.
Hourly Rate (USD):
$8.33
Experience:
5 years
English Level:
Intermediate
Availability:
120+ hrs/month
Education:
Post graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Valeria P.
General Information
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