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William M.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Experience customer service professional.

I can work as a
  • Customer Support
Full Time
Dollar icon $900 /Month

I accept:
    • Other
    • PayPal
    • +1

This profile has not been socially verified yet
William is a morning Bird and wants to work during America/Managua Time

About me

    I've been providing customer service support for different industries, from retail companies like Target, Tech Support for Windows, Risk Adviser for Remitly, and more. Always following the Mission, Vision, and... More

Skills

Communication

Confident, articulate, and professional speaking abilities (and experience) follow by empathic listener and persuasive speaker.

Customer Service & Admin Support

Email Support
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4 of 5
Customer Support
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5 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Research
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4 of 5
Admin Support
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4 of 5
Customer Service
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5 of 5
CRM
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5 of 5

Experience

Company logo
2012 - 2016
Accedotechnologies
Customer Service Agent / Temporary Team Manager for High Season

Customer Service agent Focus on retail service for Target Industries. Promoted to Temporary Team Supervisor base on the ability to guide a team toward a specific goal.

Company logo
2017 - 2018
Onelink / WebHelp
Trusted Advisor for TXU Energy

Manage customer payment, provide Billing extensions, arrenge payment process, and schedule possible maintenance

Company logo
2019 - 2021
Concentrix. Nic
Tech Support Agent and Subject Matter Expert

Manage customer inquiries from a technology perspective and provide support to their needs. Promoted to Subject Matter Expert SME with the primary goal of providing support to agents and teams.

Education

2003 - 2003
Colegio LatinoAmericano

Science and letter degreed achieve.

2007 - 2007
Univercidad de Ciencias Comerciales.

University Degreed did not fulfill in Business Administration

Certifications & Courses

2018 - 2018
Concentrix Windows Training

Manage and provide support for Microsoft Windows Devices.

2017 - 2017
Onelink and TXU Energy

Completing the new hire Training and Becoming a Trusted Advisor for TXU Energy

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Travel inside of my country, Technologie Update, knowing new people from different places, Personal relations and Family Time nice dinner and a movie time.

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