administrative tasks, customer service, financial analysis, accounts payable, accounts receivable.
I have 8 years of professional experince which is based on customer service, account payables, accounting, accounts receivables, with a background in collections, and an extra is that I also have experiencia as a marketing assistant so I know how to handle social media. I studied business administration at the university.
I work as a bilingual Customer Support and Case Coordination Specialist. My role
I am a bilingual English/Spanish Customer Support and Case Coordination Specialist with over 10 years of experience in remote, U.S.-facing roles across legal services, fintech, telecom, billing, HR, and technical support. My experience includes client communication, email and live chat support, CRM systems, data entry, case coordination, document review, billing support, and Tier-1 technical troubleshooting. In my current role, I help manage immigration case documentation, conduct client follow-ups, review files for accuracy, and coordinate with attorneys, case managers, and families to keep cases moving forward. I am highly organized, detail-oriented, and experienced in handling sensitive situations with professionalism, empathy, and strong follow-through.

I STUDY MARKETING, AND I HAVE AS VIRTUAL ASSISTANT, CUSTOMER SERVICE, LOGISTICS
I STUDY MARKETING. AS A PROFESSIONAL I HAVE WORKED IN SALES IN DEPARTMENT STORES, AS A MANAGER OF PURCHASES, CUSTOMER SERVICE, AND LOGISTICS IN A FREE ZONE COMPANY IN MY COUNTRY, IN ADDITION TO MANAGEMENT FUNCTIONS (MANAGEMENT OF ACCOUNTS RECEIVABLE AND PAYABLE, HUMAN RESOURCES, AND PROJECT MONITORING)
Administrative Virtual Assistant in remote operations support.
Administrative Virtual Assistant with over three years of experience providing direct support to executives and business owners. Specializes in managing schedules, handling administrative tasks, and keeping day-to-day operations organized and running smoothly.
A seasoned customer support agent, specializing in both chat and phone support
My role revolves around delivering exceptional service. I adeptly handle customer inquiries, troubleshoot issues, and provide solutions promptly and effectively. My expertise lies in using written and verbal communication to assist customers, ensuring their needs are met with empathy and professionalism. I excel in problem-solving and multitasking.
Virtual assistant
Throughout my career, I have worked on different campaigns such as Samsung, Florida Blue, and Windstream. In these roles, I handled data entry tasks, customer support, ticketing systems, and information collection, always focusing on accuracy, efficiency, and customer satisfaction. I am highly adaptable and able to meet the specific needs of each client and project. Additionally, I have experience using CRM and communication tools such as Salesforce, RingCentral, Intercom, and Go High Level to manage customer interactions, track information, and maintain organized workflows.
I'm a team supervisor with administrative experience in a remote setting.
Certified bilingual specialist with a proven track record in project coordination, high-level customer service, and team leadership in multinational environments. Team supervisor with administrative and operations experience in remote settings.
Analyst CCTV, making reports, incident registration and investigations
Senior Infrastructure & Access Observability Analyst. Technology operations analyst with extensive experience in infrastructure monitoring, access control, and CCTV ecosystems within the Financial Services Sector. Proven track record in driving operational reliability, system uptime, and risk mitigation by utilizing Grafana, Prometheus connectors, and Avigilon enterprise security suites. Specialized in defining and tracking strict SLA/SLO compliance metrics, tiered incident management, multi-site dashboard design, and critical alerting automation. Focused on real-time infrastructure visibility and data-driven action to ensure maximum operational resilience
I perform administrative, accounting, and treasury functions, including bank rec
Accounting graduate with advanced experience in administrative management, treasury operations, and financial support. Skilled in bank reconciliations, accounts payable and receivable, payment processing, cash flow monitoring, financial reporting, and banking transactions. Experienced in coordinating with financial institutions, managing international invoices and payments, and maintaining accurate financial records. Organized, detail-oriented, proactive, and committed to operational efficiency and continuous improvement.
Generate value by managing processes efficiently.
Bilingual Executive Assistant with 4+ years of experience delivering high-level administrative and operational support within the strictly regulated US banking sector. Expert in inbox and calendar management, ensuring seamless day-to-day operations for high-profile clients and executives. Highly proficient in secure enterprise platforms including Mastercard Connect, Avaya, and Genesys Cloud CX, and recognized for absolute discretion in handling confidential financial data. Proven track record in remote collaboration using Google Workspace, Microsoft 365.