I currently support a team of sales representatives based in US with admin tasks, customer support, workflow organization and project coordination.
Business Engineering graduate with an MBA and over 9 years of experience in BPO operations, customer service, leadership, and sales business support. Started as a Customer Service Representative while attending university, developing strong communication, problem-solving, and customer experience skills in fast-paced environments. Promoted to Team Lead, managing KPIs, coaching, reporting, payroll, team engagement, and performance improvement plans. Currently working as a Sales Business Support Specialist at HCL Technologies, providing operational and administrative support to a U.S.-based sales team focused on office equipment and software solutions. Experienced in CRM systems, Microsoft Office Suite, reporting, compliance, process coordination, data analysis, and cross-functional collabora
Administrative Assistant with 3+ years of operations support experience.
Detail-oriented professional with 3+ years of experience in customer service, team support, training, and operations coordination within the telecommunications industry. Skilled in administrative support, customer communication, reporting, and workflow organization. Proficient in Microsoft Office, Google Workspace, Notion, Canva, and email management. Strong written English communication skills with excellent attention to detail, multitasking abilities, and a commitment to delivering high-quality support in remote environments.
Performance Management and Onboarding Manager
I am an experienced professional with over a decade of expertise in supporting operations, driven by a strategic management mindset and a strong orientation toward people.
I have spent 9+ Years self-employed in the hospitality industry.
I have been a owner/part-owner for three businesses in the hospitality industry the past 9+ Years. During this time I have developed multiple KPI Systems to streamline efficiency & increase sales. and have become proficient with many CRM systems. Embracing the change to a fully remote position.
Lead Financial Analyst, I’m charge of the account receivable.
I have 10 years of experience on Customer Service for various markets, I have been a Supervisor on the area for more tan 6 years now and I have also worked as Onboarding Specialist, Mentor and Sales Coach.
Bachelor in Business Administration
I have over 9 years in the BPO industry with experience in sales, customer retention and technical support for VoIp customers. 5 years of experience In Quality Assurance and Project management with networking and technology product, along with 3 years of experiences as a Virtual Assistant for established companies along with startups.
Customer service and language training.
English teacher in preschool education with experience in creating and implementing lesson plans, fostering language acquisition, and managing classrooms and temp customer service experience.
Secretary and Specialist in Administrative Services and Customer Service
I have over six years of experience in administrative processes and customer service, mainly in the life insurance industry. I studied Business Administration for two years and have strong skills in document organization, operational management, and corporate communication. I am detail-oriented, efficient, and eager to contribute to dynamic teams.
Quality Analyst
Quality Assurance and Analysis to evaluate trends and conduct analyses aimed at maintaining standards and achieving new goals. Provide support by creating action plans that enhance our services, focusing on attainable, measurable, and realistic quality targets. Use your expertise to improve team performance and responsibility.
Receptionist, Executive Secretary, Customer Service Executive
I have worked as: Receptionist Executive Secretary Customer Service Executive Administrative Assistant Area Secretary Management Assistant Store Clerk Performing various administrative functions such as: Drafting of documents General File Management Telephone Plant Management Handling of checkbooks Making of spreadsheets