28 workers recommended for you

Have worked in different areas related to health insurance but mostly in customer satisfaction. Also have worked on escalation teams where we had to follow up with patient due to complex cases that were not handled appropriately or that no answer was received before. Handled escalations, e-mails, calls, claim processing, coding. Data entry and case resolution Also have done some side jobs translating

Detail-oriented Medical Billing and Collections Specialist with proven experience handling high-volume accounts, negotiating payment arrangements, and resolving customer inquiries efficiently. Skilled in communication, conflict resolution, and meeting collection targets while maintaining a customer focused approach. Adept at using CRM systems and following regulatory guidelines to ensure accurate and ethical debt recovery. Committed to improving cash flow and minimizing losses through effective account management and persistence.

I am a proactive, creative and disciplined person. I like to work as a team and provide solutions to optimize strategies and develop projects. Trained in sales and motivational and directed coaching. Able to analyze data to identify trends and behaviors that affect the agent process.

Bilingual (English/Spanish, C1) Virtual Assistant with 5 years of experience in customer support, technical support, and billing for multinational accounts, achieving a 90% customer satisfaction rate and a 23-minute average handle time. Experienced in mentoring and training new team members, managing multiple concurrent cases, and handling confidential information with strong attention to detail. I also bring a background in Psychology and completed training in recruitment and HR (ADP AIRS, HRCI, HR for People Managers), which supports tasks like resume screening, candidate scheduling, and HR administrative support.

I am a proactive and adaptable professional with over 5 years of experience in the BPO industry. Throughout my career, I have developed strong communication, problem-solving, and critical thinking skills, while continuously improving my English proficiency. I am a fast learner who enjoys taking on new challenges and finding effective solutions in dynamic work environments.

Bilingual Finance Professional with 6+ years of experience in AP/AR, billing operations, and financial reconciliation in international environments. Proven track record improving cash flow, reducing discrepancies, and optimizing reporting through data-driven analysis.

Customer Service and Collections Specialist with 3+ years of experience supporting U.S. customers, managing accounts, handling multiple cases, coordinating follow-ups, maintaining accurate documentation, and resolving customer concerns. In my current role, I manage customer accounts while working across CRM systems, calls, account information, and documentation. I handle payment arrangements, callbacks, settlements, and hardship solutions, while ensuring accurate records and timely follow-up. I have developed strong communication, organization, problem-solving, multitasking, and case-tracking skills, with experience handling increasingly complex accounts and customer situations. I am seeking to apply these skills in a Case Manager role focused on client support, coordination, organization.

Experienced Billing Support Representative skilled in handling customer inquiries, resolving billing issues, and providing exceptional customer service. Proficient in utilizing billing software and maintaining accurate records.

RCM Specialist with experience in medical claims review, denial management, appeals, insurance follow-up, and revenue cycle operations. Knowledgeable in Epic, Athenahealth, eClinicalWorks, and Cerner, with a strong focus on accuracy, efficiency, and healthcare support.

Resourceful and customer-focused professional with experience in high-volume retail and hospitality environments. Proven ability in cash handling, customer service, and conflict resolution, ensuring accuracy and guest satisfaction. Possesses strong communication skills in both Spanish and English (B2), with a background in flight attendant training, emphasizing protocol, etiquette, and emergency procedures.