8 workers recommended for you

Senior Business Intelligence professional with 15 years of experience in BPO and operations. Expert in transforming intake data and operational metrics into strategic insights to drive quality and efficiency. Specialized in SQL, Excel, and BI platforms to design dashboards and perform data modeling that supports executive decision-making. Proven track record in optimizing workflows, analyzing complex KPIs, and leading process improvement initiatives. Combines technical expertise with a strong operational background to deliver measurable performance gains and scalable business solutions. Focuses on bridging the gap between raw data and actionable quality standards to ensure long-term organizational growth.

Seasoned professional with over 13 years of experience in operational management within call centers, with a diverse background in customer service, quality assurance, training, team supervision, team management, and process improvement. Recognized as well-organized, detail-oriented, and an out-of-the-box thinker with a strong client focus.

Insurance and Benefits Specialist with over 4 years of experience in medical and dental insurance coordination, billing, claims resolution, and appointment scheduling across UnitedHealthcare, MetLife Dental, and private practices. Skilled in insurance verification, CDT coding, EOB monitoring, and HIPAA‑compliant patient account management, with a proven ability to explain complex benefits clearly to patients and providers. Highly detail‑oriented, organized, and confident in communication, with a track record of independent success in remote environments. Equipped with a high‑performance laptop, dual‑monitor setup, noise‑canceling headset, and stable high‑speed internet to ensure efficiency and professionalism in all workflows.

I am a bilingual specialist with experience in highly confidential sectors such as healthcare in the U.S. and Canadian banking. Currently, I manage schedules for different providers, coordinating appointments and partially verifying insurance through eClinicalWorks. Previously, in the banking sector, I worked with strict identity verification and fraud prevention protocols for premium clients, ensuring regulatory compliance. I have developed the ability to prioritize multiple workflows, protect sensitive information, and optimize administrative processes. My technical background in accounting and operational experience enable me to provide proactive executive support focused on data integrity and efficiency.

I have a strong background providing executive-level administrative support combined with hands-on experience in project management. In my role as an Executive Manager Assistant, I managed complex calendars, coordinated high-level meetings, handled confidential communications, and served as a key liaison between leadership and cross-functional teams. From a project management perspective, I was responsible for planning, organizing, and tracking multiple initiatives simultaneously. I supported project lifecycles from initiation to completion by defining timelines, coordinating resources, monitoring progress. I used a variety of tools to enhance productivity and organization, including Microsoft Office Suite, Google workspace, Asana, Trello, Drawio etc..

Throughout my career I have taken on responsibilities well beyond traditional customer service, managing payroll administration for a team of 16 people, handling billing processes, calendar management, updating and edition SharePoint, among other administrative task.

I started my career in the Account Court of El Salvador as a legal secretary, in my spare time I was an English tutor for a language academy and a professional translator. I worked as a Legal Advisor for a congresswoman in Congress. After that, I was a Land Due Diligence Specialist and right now I'm a civil litigation paralegal.

Bachelor´s degree in Law with a specialization in Corporate Law, highly work experienced based in multinational such as MILLICOM TELECOMUNICATIONS COMPANY, PUMA ENERGY WORLD BRAND FUEL COMPANY and CROWLEY LOGISITICS COMPANY