Business Administration.
I have strong experience in customer service and administrative assistant, also i have experience working remotely. i have developed different functions such as: Data entry , email follow up, making inbound calls, making outbound calls, reviewing invoices, updating prices, negotiation, registering payments into the ledger.
I have been working in pharmaceutical sales in a call center for 12 years.
I have been in pharmaceutical product sales for 12 years, I want to do something new remotely, customer service through phone calls, WhatsApp, through TikTok, etc.
handle high-volume bilingual customer support across phone calls, live chats
Managed high-volume omnichannel support (calls, chats, emails) using Zendesk, Amazon Connect, and Twilio Flex. Verified account details, processed data updates, and handled sensitive documents under HIPAA standards. Logged detailed CRM case notes and collaborated daily via Slack to resolve escalations. Managed reception, patient intake registrations, and the center’s master schedule. Gathered background details and medical histories through initial patient assessments. Maintained confidential patient records and performed data entry using Excel and Google Sheets.
Chat/email/calls agent with 3+ years of experience.
3 years of experience in the customer service industry. I've worked with different CRM systems, such as Zendesk, Quiq. I also have worked with Google Workspace and Microsoft Office. During this period, I have also maintain a high quality standards, and a high customer satisfaction.
Remote customer service, collections, dispatch, and escalation specialist.
I’ve built my career across customer service, collections, and dispatch roles. I worked as a Customer Service Agent, Escalation Agent, and Collections Specialist with companies in finance, tech, and wellness. I handle inquiries, resolve complex issues, and manage dispatch operations, focusing on delivering efficient remote support.
Successful agent, customer service representative, creating account, payments.
Bachelor’s Degree in Accountant UNIV (ILCOMP- UNICIT) Managua Nicaragua. 2016. CUSTOMER SERVICE REPRESENTATIVE / SITEL2021-2022 Successful agent in phone, chat and email, CUSTOMER SERVICE AGENT / TELEPERFORMANCE 2022-2023 Customer service INSPIRO 2023 – Dish TV account, improving existing customers' experience with equipment.
Customer service, retention,and sales, fostering relations and boosting revenue.
Having thrived in the call center industry for four years, I seamlessly transitioned into a role at a clothing store. Here, I managed both accounting and visual merchandising, elevating standards and driving sales.
I am a customer service and sales professional with experience in cold calling, client support, and remote work, helping customers by providing clear information, gathering key details, and guiding them through the process with patience and dedication.
I have developed my career in customer service, sales, and compliance. I’ve worked as a cold caller, support agent, and compliance specialist, helping clients, gathering important information, solving issues, and working effectively in remote environments.
Customer services
Dedicated and results-driven professional with a diverse background in customer service and supervisory roles. Seeking a challenging position that leverages my leadership skills, customer service expertise, and ability to manage cross-functional teams.
I am customer service representative
Customer service representative with 4 years of experience in the BPO industry, specializing in assisting English-speaking clients. I have worked in banking campaigns, appointment scheduling, and technical support, developing strong problem-solving, communication, and customer management skills.