I am a customer service and sales professional with experience in cold calling, client support, and remote work, helping customers by providing clear information, gathering key details, and guiding them through the process with patience and dedication.
I have developed my career in customer service, sales, and compliance. I’ve worked as a cold caller, support agent, and compliance specialist, helping clients, gathering important information, solving issues, and working effectively in remote environments.
Customer services
Dedicated and results-driven professional with a diverse background in customer service and supervisory roles. Seeking a challenging position that leverages my leadership skills, customer service expertise, and ability to manage cross-functional teams.
• Led a sales-driven CRM strategy, increasing loyalty. • Managed a team of 12+ s
A dynamic professional specializing in customer relationship management and business development, with demonstrated success in driving growth, leading teams, and surpassing sales targets, also possesses expertise in CRM and strategic negotiation.
Intake Specialist -Collect and verify essential data to initiate a PI case.
I have a business administration degree, I have worked in different positions related to customer service and administrative assistance, such as customer service agent, bilingual receptionist, bilingual secretary, bilingual technical assistant, account success representative, and intake specialist.
I have been working in pharmaceutical sales in a call center for 12 years.
I have been in pharmaceutical product sales for 12 years, I want to do something new remotely, customer service through phone calls, WhatsApp, through TikTok, etc.
I work as a Billing Specialist, handling billing inquiries, reviewing accounts
I have over four years of experience in customer service and back-office operations, with experience in billing, account management, discrepancy resolution, order processing, and customer support through phone and email. My professional background has strengthened my communication, problem-solving, attention to detail, organization, and time-management skills. I am adaptable, reliable, self-motivated, and able to manage multiple tasks efficiently while maintaining accuracy and providing a professional customer experience.
Over 20 years of experience leading customer care and technical support operations
I have served as a Technical Support Engineer, Subject Matter Expert, and Team Manager, roles in which I honed my technical expertise, leadership abilities, and problem-solving skills. With over 20 years of experience working directly with customers, I have developed strong interpersonal and communication skills.
Customer service, retention,and sales, fostering relations and boosting revenue.
Having thrived in the call center industry for four years, I seamlessly transitioned into a role at a clothing store. Here, I managed both accounting and visual merchandising, elevating standards and driving sales.
handle high-volume bilingual customer support across phone calls, live chats
Managed high-volume omnichannel support (calls, chats, emails) using Zendesk, Amazon Connect, and Twilio Flex. Verified account details, processed data updates, and handled sensitive documents under HIPAA standards. Logged detailed CRM case notes and collaborated daily via Slack to resolve escalations. Managed reception, patient intake registrations, and the center’s master schedule. Gathered background details and medical histories through initial patient assessments. Maintained confidential patient records and performed data entry using Excel and Google Sheets.
Business Administration.
I have strong experience in customer service and administrative assistant, also i have experience working remotely. i have developed different functions such as: Data entry , email follow up, making inbound calls, making outbound calls, reviewing invoices, updating prices, negotiation, registering payments into the ledger.