IT Helpdesk Support Agent
I have worked as an IT Support agent for a multinational mining company, helping users across the globe, solving isues both remotely and in person. I'm always trying to find solutions to problems I may come across.
Bilingual professional with over 5 years of experience in customer service
Bilingual professional with over 5 years of experience in customer service, administrative support, and back-office operations across on-site and remote environments. Experienced in B2C and B2B customer support, CRM management, database administration, and calendar coordination. Proven ability to manage schedules, optimize processes, support data pipelines, and build strong client relationships. Highly organized, detail-oriented, and adaptable to remote, hybrid, or in-office environments.
I worked in the Customer Service area. I have 5 years of experience.
Social Communications mentions Audiovisual, with some months of experience in the field, working in areas such as radio production and film production. Also, with 5 years of experience in customer service and 2 years working for a legal firm
Back Office Executive
Back Office Executive – Veritas Alliance Inc. (Canada, Remote) October 2021 – November 2024 Receptionist – Auditor – Hotel Manquehue Aeropuerto, Santiago, Chile November 2017 – January 2021
Customer Success & Compliance specialist with 7+ years in fintech
Professional with over 7 years of experience in Customer Success, Key Account Management, and Compliance (AML/KYC) within fintech environments in Chile. At Payku, I managed a portfolio of 20 or30 high-value national and international accounts, leading onboarding, technical implementation, and long-term retention. I built a self-designed account health monitoring system using complaint patterns and chargeback frequency to flag at-risk clients proactively. I later served as interim Chief Compliance Officer, designing and implementing the company's crime prevention model from scratch. Daily tools include Freshdesk, Freshchat, and Telegram. English B2, based in Chile, with an active US bank account and Binance for cross-border payment compatibility.
Operations, Administration leader with strong experience with customers.
Over sixteen years of experience in financial, operational, and administrative areas. Proven background in client onboarding processes, operational risk management, derivatives and foreign trading, customer support and the review and management of contracts and billing for domestic and international clients. Strong focus on goal achievement, teamwork, and effective problem-solving skills.
Leader of international group expeditions, Comprehensive logistics management in
Professional with solid international experience in operations coordination, customer service, logistics and administrative management. Specialized in optimizing operational processes, coordinating services, managing suppliers, and ensuring an excellent experience for internal and external clients in dynamic, multicultural and highly demanding environments.
Content creator & creative assistant with bilingual customer service experience.
I have experience in content creation, customer service, education, events, and design. I am fluent in English and Spanish, studied Nursing for three years, and I am a Design student. I have created UGC, social media videos, and commercial content for brands. I have also worked in event production, organized parties in Santiago, and worked as a hostess, promoter, and bartender. I use digital tools such as Canva, Procreate, Illustrator, Photoshop, social media platforms, a computer, and an iPad. My key skills are communication, creativity, organization, adaptability, fast learning, and working well with people. I have managed content projects, private Spanish language classes, and event support tasks.
I currently work as a compliance specialist for the affordable housing area
Certification Associate at Preferred Compliance Solutions, LLC. with experience in assisting applicants in completing Household Certification and ensuring compliance with affordable housing regulations.
Virtual assistant: order, clarity, humanity—keeping the flow alive.
Professional with solid experience in team coordination and process management, with developed skills in scheduling, digital tools, and administrative support. Trained as a Professional Ontological Coach, I possess empathetic communication, collaborative leadership, and human support abilities in work environments. My B1 level English enables me to interact effectively in international contexts. I am known for my responsibility, adaptability, and commitment to excellence in every task.