Customer Success & Compliance specialist with 7+ years in fintech
Professional with over 7 years of experience in Customer Success, Key Account Management, and Compliance (AML/KYC) within fintech environments in Chile. At Payku, I managed a portfolio of 20 or30 high-value national and international accounts, leading onboarding, technical implementation, and long-term retention. I built a self-designed account health monitoring system using complaint patterns and chargeback frequency to flag at-risk clients proactively. I later served as interim Chief Compliance Officer, designing and implementing the company's crime prevention model from scratch. Daily tools include Freshdesk, Freshchat, and Telegram. English B2, based in Chile, with an active US bank account and Binance for cross-border payment compatibility.
I worked in the Customer Service area. I have 5 years of experience.
Social Communications mentions Audiovisual, with some months of experience in the field, working in areas such as radio production and film production. Also, with 5 years of experience in customer service and 2 years working for a legal firm
Operations, Administration leader with strong experience with customers.
Over sixteen years of experience in financial, operational, and administrative areas. Proven background in client onboarding processes, operational risk management, derivatives and foreign trading, customer support and the review and management of contracts and billing for domestic and international clients. Strong focus on goal achievement, teamwork, and effective problem-solving skills.
Leader of international group expeditions, Comprehensive logistics management in
Professional with solid international experience in operations coordination, customer service, logistics and administrative management. Specialized in optimizing operational processes, coordinating services, managing suppliers, and ensuring an excellent experience for internal and external clients in dynamic, multicultural and highly demanding environments.
Content creator & creative assistant with bilingual customer service experience.
I have experience in content creation, customer service, education, events, and design. I am fluent in English and Spanish, studied Nursing for three years, and I am a Design student. I have created UGC, social media videos, and commercial content for brands. I have also worked in event production, organized parties in Santiago, and worked as a hostess, promoter, and bartender. I use digital tools such as Canva, Procreate, Illustrator, Photoshop, social media platforms, a computer, and an iPad. My key skills are communication, creativity, organization, adaptability, fast learning, and working well with people. I have managed content projects, private Spanish language classes, and event support tasks.
I currently work as a compliance specialist for the affordable housing area
Certification Associate at Preferred Compliance Solutions, LLC. with experience in assisting applicants in completing Household Certification and ensuring compliance with affordable housing regulations.
Virtual assistant: order, clarity, humanity—keeping the flow alive.
Professional with solid experience in team coordination and process management, with developed skills in scheduling, digital tools, and administrative support. Trained as a Professional Ontological Coach, I possess empathetic communication, collaborative leadership, and human support abilities in work environments. My B1 level English enables me to interact effectively in international contexts. I am known for my responsibility, adaptability, and commitment to excellence in every task.
english to spanish translator end medical interpreter
Provide translating services to business and administration companies. also Being a medical interpreter for the last 5 years, and costumer services for over 12 years
Passionate about tourism with experience in sales marketing and customer service
I am an Engineer in Tourism & Hospitality with international experience in sales, customer service, and group/event organization. I highlight my work at Life Water Solutions in California and my coordination role at PANAM in Argentina. I hold a Cambridge C2 level English certificate and an MBA from the IMF Smart Education Business School in Madrid.
Back Office Executive
Back Office Executive – Veritas Alliance Inc. (Canada, Remote) October 2021 – November 2024 Receptionist – Auditor – Hotel Manquehue Aeropuerto, Santiago, Chile November 2017 – January 2021