Customer Success and Client Experience professional with 5+ years of experience
I am a Customer Experience and Operations professional with 5+ years of experience across healthcare, fintech, and service-based environments. I specialize in high-volume customer communication, scheduling coordination, and CRM-based workflow management, ensuring accurate, timely, and structured execution across daily operations. Most recently, I worked in customer success operations managing large-scale request workflows and coordinating across internal teams to ensure smooth service delivery. Prior to that, I worked in healthcare as a Patient Care Coordinator, where I handled scheduling, patient communication, and cross-functional coordination between providers and clinical staff. I also have fintech experience at Cash App, where I managed high-volume support queues.
Assure customers have the best experience.
Susuy Sanchez V. is an experienced professional with expertise in Customer Service, Teaching Social Sciences and English. Skilled in communication, classroom management, and evaluation.
Customer service
Experience in customer service and sales consulting, providing support through WhatsApp, phone calls, and social media. Skilled in resolving customer inquiries, building trust, following up with clients, and assisting with sales closing. Responsible, proactive, and results-oriented person.
Customer service. Listen to clients and resolve any issue professionally.
I have worked for a couple of a companies. One being el cid where we would call and make reservations. Also worked at another hotel being customer service. Helping the client in resolving or getting why he needs if possible.
As a front of house concierge agent, I serve as a primary point of contact
I am an AHLA-Certified Guest Service Professional and Front Desk Representative with a strong foundation in hospitality, customer service, and front office operations. I hold multiple certifications including Team Jamaica, TPDCo Service Excellence Training, Sexual Harassment Sensitization, and Best Attendance and Punctuality. I also completed HEART
I'm an international business administrator with experience in customer service
I've a degree in Administration of International business with extensive experience in customer service and Warehouse Management Systems (WMS).I have managed three different WMS systems, consistently focusing on understanding their functionalities, identifying areas for improvement, and continuously seeking opportunities to expand my knowledge
i have worked in all areas related to pharmaceutical management
I have incomplete law degree, i have worked as a manager of a pharmaceutical distributor, i have worker in the United States as a solar panel welder. warehouse worker and in the manufacture of electrical panels which are used to give companies excellent electrical equipment.
Assistant Executive Operations Remote
Experienced in providing exceptional customer service as a Virtual Assistant. Proficient in administrative tasks and skilled in managing inquiries as a Call Center Agent.
I started accounting, which I did not finish, I plan to resume it this year
I started a degree in accounting, but I didn't finish it. I have over 20 years of experience in administration, accounts receivable, accounts payable, etc., and I plan to return to university this year.
Sales Advisor - Administrative Assistant
I consider my personality to be that of a hard worker with very strong family values, which makes me, as a person, value my surroundings and acquired knowledge.