Virtual Assistant | Support Services, Insurance| Law | Risk Investigation |
I'm Katherine Zelaya from Nicaragua, I've been working with international companies around 8 year's, as a customer service representative, sales agent, Retention support, Team manager, risk investigator and now as a executive - virtual Assistant.
I am a recently graduated doctor with no work experience.
I am a recently graduated doctor, with the medical internship on hold, I would like to be able to work in customer service within my area
Bilingual Customer Support & Account Management Specialist
Bilingual Healthcare Virtual Assistant with 4+ years of experience in customer service, healthcare, medical interpreting, technical support, account management, intake, and billing coordination. Currently supporting a CPAP healthcare company, working closely with Intake and Billing teams. Experienced in patient and customer communication, documentation, case follow-up, issue resolution, logistics, high-value accounts, escalations, and high-volume ticket management. Skilled with Salesforce, Freshdesk, Freshcaller, Nextiva, and Trello. Strong in organization, empathy, attention to detail, problem-solving, confidentiality, multitasking, and adapting quickly to new systems.
I am Expert Client Success Coordinator for an Immigration Law Firm
Bilingual professional with over 3 years of experience in customer service, client retention, case management, and client success within the legal industry. Experienced in supporting immigration and personal injury clients, handling case follow-ups, reviewing documents, resolving client concerns, and maintaining strong client relationships. I have excellent English and Spanish communication skills, strong problem-solving abilities, and a proven ability to adapt quickly, learn new systems, and work effectively in remote environments.
Permit Specialist managing construction permits and client communication
I am a Permit Specialist with experience in construction permit management and administrative support. My responsibilities include preparing and reviewing permit applications, organizing documentation, monitoring permit status, following up with municipalities, and coordinating with clients, contractors, and engineers. I have developed strong skills in client communication, document management, organization, attention to detail, problem-solving, and time management. I am experienced in managing multiple projects remotely, researching municipal requirements, correcting documentation, and following permits through approval and closure. I am also studying Marketing, strengthening my communication, creative, and customer-focused skills.
I handle communications by phone and chat, and organize documentation on CRM.
Bilingual English-Spanish professional with 3+ years of customer support, administrative coordination, scheduling, documentation, and CRM management experience. Skilled at handling high-volume communications via phone and chat, maintaining accurate records, managing priorities, and providing exceptional client service in fast-paced remote environments. Seeking to contribute strong organization and communication.
I have been working on fraud department and customer service , and as a learning
I have been working with credit cards company as a customer service representative then go to escalation department, then I decided to move to another department that requiered critical thinking and multitasking skill and was in a fraud department I prevented fraud and policy violations for a remittance company,
Hello! With 4 years of experience assisting clients and executives
Client-focused professional with over 4 years of experience in customer support, help desk, and banking operations. Skilled in managing communications, coordinating schedules, and handling sensitive inquiries efficiently. Experienced in soft sales, building client rapport, and streamlining workflows to deliver smooth and productive interactions.
I am system engineer, but I have about 10 years as customer success specialist.
Azael Aguirre Alvarez is a customer service representative with experience in IBEX, Accedo Technology Opticall BPO, and Concentrix. He also holds a SQL Certification and is currently pursuing C# programming language.
Provide specialized support, collaborating with develops
Graphic Design student with proven focus on process optimization and team leadership. With over 3 years as a customer service, subject matter expert in a BPO environment, developing strong skills in leadership, organization and management, supporting decision-making through reporting and indicator tracking. Passionate about building strong customer relationships, enabling successful implementations, and driving operational excellence. I thrive in collaborative environments where continuous learning is part of everyday work.