63 workers recommended for you

I had the opportunity of working in the United States for a year as a Server and Hostess, in Dominican Republic I got a job as a Concierge, both jobs prioritized an excellent customer service and developing skills such as proactivity, service recovery and sales.

Bilingual professional with over 5 years of experience in customer service, technical support, and administrative assistance. Currently working as a Service Specialist at Thryv Dominicana, providing customer support, managing Google Business Profiles, and resolving platform-related issues. Previously worked at ERC Global, providing customer service for a telecommunications campaign and later supporting U.S. employees with HR-related matters, including benefits and payroll. Experienced with Salesforce, Genesys Cloud, Avaya, and 8x8. I am organized, results-oriented, adaptable, and comfortable learning new processes and technologies.

Client Service Supervisor with 13+ years of progressive customer service and leadership experience, driving team performance through coaching, real-time feedback, and structured training. Proven track record improving CSAT, optimizing workflows, and managing escalations while monitoring KPIs (CSAT, SLA, AHT, FCR) to sustain service quality and reduce wait times. Focused on developing high-performing teams, implementing process improvements, and scaling customer experience initiatives to support organizational growth.

Former Advertising student with 10+ years in the Call Center industry, experienced in Customer Service, Sales, Quality Assurance, Team Leadership, and Recruitment. Skilled in communication, problem-solving, and leadership, with a proven ability to adapt and deliver results in fast-paced environments.

I am a bilingual English and Spanish Customer Service Specialist with extensive experience in back-office support, specializing in live chat and email channels. In my previous role, I provided dedicated operational support to DoorDash delivery drivers, handling inquiries related to order escalations, account status, payments, and real-time delivery issues. My background focuses on resolving complex driver concerns efficiently, maintaining high satisfaction metrics, and ensuring smooth daily logistics through clear, empathetic, and solution-oriented communication.

Customer service and operations professional with experience in customer support, supervision, regional analysis, team leadership, performance monitoring, conflict resolution, and process improvement. Strong problem-solving, communication, critical thinking, and data analysis skills.

Customer Service and Healthcare Support with 8+ years of experience in scheduling, email support, chat support, customer service, medical records, insurance verification, and authorization requests. Experienced in remote work environments, delivering excellent customer experiences while managing high-volume workloads efficiently.

Bilingual professional with extensive experience in customer service and technical support for the Dominican Republic and United States markets. Currently pursuing a Bachelor's degree in Journalism at the Autonomous University of Santo Domingo (UASD). Proficient in Slack, Microsoft Teams, Excel, Word, and PowerPoint.

Proactive Virtual Assistant skilled in data entry, customer support, document formatting, and daily office taskPROFESSIONAL OVERVIEW Detail-oriented Administrative Assistant, Virtual Assistant, and Customer Support Specialist experienced in digital workflows, data entry, and client management. Skilled in using Microsoft Excel (Intermediate–Advanced), Microsoft Office Suite, Google Workspace, and AI productivity tools to streamline operations and deliver accurate results. KEY RESPONSIBILITIES Administrative & Sales Support: Managed daily retail operations, inventory control, billing/checkout, and business communications. Customer Relations: Provided direct customer service, product guidance, and problem resolution with strong interpersonal skills.

As an Industrial Engineer, I apply analytical and problem-solving skills to optimize processes, improve operational efficiency, and drive sustainable business outcomes. Driven by continuous improvement and innovation, I collaborate across teams to streamline workflows, reduce costs, and deliver measurable value aligned with organizational goals. I strive to contribute to significant process improvements within dynamic and evolving environments.