Customer service and operations professional specializing in client support, escalations, and CRM-based workflow management in high-volume environments.
I have a strong background in customer service and operations, with experience supporting high-volume client environments and managing complex workflows. I’ve handled escalations, VIP client support, and refunds processing while working extensively with CRM systems to track, resolve, and improve customer experience. I also have experience leading processes and supporting team efficiency through structured operations and clear communication.
Lawyer with experience in legal case management, compliance verification, biling
Bilingual lawyer (Spanish native / English C2) with legal assistant experience across government institutions and the NGO sector. Skilled in client intake, legal file management, case documentation, deadline tracking, bilingual client communication, and compliance verification.
Marketing degree with 9+ years of experience in several BPOs.
I have been working on the Sales/Customer service industry for the past 10 years with several BPOs. All programs with a significant sales portion. For most of the companies I started as an agent then promoted to support, supervisor and an operations manager where I have 5 years of experience and accomplished with many skills.
Sales Operations Specialist | Executive Assistant | SDR / BDR | B2B SaaS
Results driven Sales Operations & Executive Assistant with 3+ years of experience in B2B SaaS. Skilled in CRM management, pipeline organization, workflow optimization, executive support, and sales operations. Experienced with HubSpot, Salesforce, and Pipedrive, with a strong focus on data accuracy, process improvement, and team efficiency. Background in SDR outreach, including high volume cold calling and outbound campaigns, giving me a solid understanding of the full sales cycle. Highly organized, proactive, and performance driven.
Results-driven Operations and Account Manager with 10+ years of experience optim
Operations Manager with experience leading cross-functional teams and end-to-end operations across Training, Quality Assurance, and Recruitment. Known for inspiring leadership, I design, implement, and continuously refine policies and processes to improve efficiency, consistency, and performance.
I'm in charge of financial analysis and operations logistics
Results-oriented Finance Graduate with solid experience in the biomass supply industry, qualified to oversee financial operations and optimize resource allocation. Skilled in developing comprehensive financial projections aligned with market trends, managing financial statements, and implementing cost-reduction strategies.
Purchasing and Import agent, Scheduler for Medical Centers.
My career journey spans diverse roles—from managing supply chains as a purchasing agent to studying consumer behavior in marketing. Now, as a scheduler in a gastroenterology center, I ensure precise patient care coordination. My path showcases adaptability, curiosity, and a steadfast dedication to growth.
Executive Assistant experienced in scheduling, travel arragement, client support
Strategic and results-oriented professional with 4+ years of experience supporting C-level executives in dynamic environments. Expertise in calendar and travel management, internal communications, and corporate event planning. Skilled in G Suite, Microsoft Office, and Notion. Bilingual in English and Spanish.
Bilingual client intake and customer service professional.
Proficient bilingual customer service expert with strong phone and live chat skills. Experienced in Call Center and Live Chat Support roles, excelling in English and Spanish communication. Demonstrated track record of delivering exceptional service and resolving customer inquiries effectively
Customer service manager and supervisor, manage KPI performance, coach specialist
Results-driven Operations Supervisor with 12 years of experience in the BPO industry, including valuable experience as an interim Operations Manager. Skilled in critical thinking, data analysis, power management, and strategic planning, I focus on optimizing processes and enhancing team performance. Passionate about leadership and employee engagement.