Virtual Assistant | Support Services, Insurance| Law | Risk Investigation |
I'm Katherine Zelaya from Nicaragua, I've been working with international companies around 8 year's, as a customer service representative, sales agent, Retention support, Team manager, risk investigator and now as a executive - virtual Assistant.
In my current role, I serve as an executive support and legal intake specialist.
I am a proactive person, always willing to learn I have worked in the call center industry for more than 8 years in different industries, I have enough experience to develop any assignment.
Customer service. Risk investigator. Executive Assistant and Project coordinator.
Detail-oriented and proactive professional with expertise in executive support (+C Level), Customer Service, and Fraud Risk Management. Seeking to apply strong organizational, analytical and project coordination skills to drive efficiency and support strategic goals in a fast-paced, growth-oriented environment.
Customer service representative and tech support
Currently working as a Customer Service Representative and Tech Support with background in QA and Production Supervisor.
I am an Executive Assistant with a versatile background
I started my career in the BPO industry, gaining experience in customer service, sales, tech support, and risk investigation. Later, I worked as an Executive Assistant in real estate, managing transactions and supporting executives. I’ve also briefly collaborated with a CEO and CTO, excelling in interpersonal and organizational skills.
Bachelor's degree in business administration
Administrative virtual assistant specialized in Administrative processes and with experience in the field of Graphic Design, my goal is to provide quality care and maximum satisfaction through my Virtual Assistance services remotely and efficiently in both the Administrative and Design areas. graphic.
Sales Agent/Virtual Assistant cold calls and Data Entry
I am ambitious and driven. I thrive on challenges and constantly set goals for myself, so I have something to strive toward. I'm not comfortable with settling, and I'm always looking for an opportunity to do better and achieve greatness. It's been over ten years working on the industry, I worked as Customer services Representative for over 5 years.
Bilingual Virtual Administrative Assistant with 4+ years of experience.
Bilingual Virtual Administrative Assistant with 4+ years of experience in operations support, CRM management, scheduling, client communication, and administrative coordination. Experienced working with international clients, managing follow-ups, organizing workflows, and supporting fast-paced business environments in both English and Spanish. Skilled in Google Workspace, Excel, Mail chimp, WordPress, and CRM platforms.
Customer success
Customer success manager, experience with bpo industry and over 8 years of customer support background
Manage comms sched & docs for legal healthcare & prop mgmt ensuring smooth ops
Served as a bilingual liaison in immigration matters, supporting humanitarian cases, family-based petitions, and employment-based processes. Prepared USCIS filing packages, monitored deadlines, and collaborated across departments. Experienced in property management support and case management.