I am a customer service experienced leader, legal and administrative assistant.
I started off with T-mobile here in Honduras, I was promoted to team lead and then I worked as team also with Airbnb, launching the campaign in Tegucigalpa. Also I am soon to be graduated Lawyer, and have experience with administrative tasks because of my leadership experience.
Administrative assistant supporting daily operations through data entry, scheduling, documentation, and coordination tasks, ensuring accurate records, efficient workflows, and timely communication across teams.
I have experience in reservations, where I handled bookings, modifications, and cancellations, and managed sensitive customer information such as credit card details, following proper procedures to securely process payments and protect customer data while assisting clients through phone in fast paced environments. I also have experience in logistics operations, coordinating shipments, tracking deliveries, and communicating with drivers, brokers, and receivers to ensure smooth and on time processes. I resolve operational issues and support daily coordination to maintain workflow efficiency. In both areas, I have worked with email, phone systems, and internal platforms, focusing on organization, attention to detail, and timely communication to support smooth operations.
Customer service, administrative assistance, and other services in the area.
I have experience providing administrative support in fast-paced environments, handling a variety of office and organizational tasks. | Experience providing professional customer service by assisting customers with their inquiries, resolving concerns efficiently, and ensuring a positive experience during every interaction.
I'm an internationalist with experience in operations and customer success
Experienced in leading cross-functional teams and driving process improvements in fast-paced environments. Fluent in English, Portuguese, and Spanish, enhancing global business acumen. Strong customer service and operations skills.
Virtual Assistant | Jr Project Manager | SEO
A highly qualified Virtual Assistant, Jr Project Manager and Data Entrier with 2 years of experience and astounding skills for being organized, accurate and intelligent. Hiring me results in having a hard working person who is always looking for challenges as well as contribute to the company.
Administrative support, scheduling, records, and customer service.
I am a bilingual administrative professional with over 8 years of experience supporting business operations, executive teams, and customer service. My background includes administrative coordination, scheduling, document management, data entry, client relations, and process improvement. I have worked in fast-paced environments where organization, attention to detail, and effective communication were essential. I am proficient with Microsoft Office, Google Workspace, and various business systems, and I enjoy helping teams stay organized and operate efficiently. I am dependable, adaptable, and committed to delivering high-quality support while maintaining excellent customer service.
Customer Support & Operations Specialist
Bilingual Customer Support and Operations Specialist with experience supporting US-based companies in high-volume, remote environments. I specialize in billing operations, dispute resolution, platform support, and policy-driven decision-making. I have worked across multiple operational areas, including billing, general platform inquiries, vehicle quality review, and reservation management. I am known for strong attention to detail, clear communication, and the ability to handle complex customer situations while maintaining compliance and accuracy.
I have experience in customer support
Experienced Virtual Assistant proficient in administrative tasks, calendar management, and project coordination. Skilled Video Editor with expertise in editing, graphic design, and post-production techniques.
My job was to assist people and sell them products
Experienced in customer service and tutoring with strong communication and interpersonal skills. Proficient in academic support and problem-solving. Currently completing degree, demonstrating dedication and commitment to education and growth.
Success and Operations, focused on building strong client relationships
I specialize in Customer Success and Operations, helping customers achieve their goals while ensuring teams deliver an exceptional experience. My role includes managing customer relationships, resolving complex issues, improving processes, coaching teams, tracking performance metrics, and creating Standard Operating Procedures (SOPs) that drive consistency, efficiency, and long-term customer satisfaction.