Customer Service Representative and Virtual Assistant with experience handling client communication, resolving inquiries, and supporting daily administrative operations efficiently.
As a Civil Engineer, I have developed a strong set of analytical and technical skills that are highly valuable in the field of virtual support. My background has equipped me with the ability to solve complex problems, stay highly organized, and pay close attention to detail, qualities that are essential for this type of work.
Customer support specialist focused on resolving inquiries and issues efficiently
Experienced in providing exceptional customer support through various channels including phone, email, and chat. Skilled in resolving customer inquiries, issues, and complaints efficiently and effectively. Dedicated to delivering top-notch service and building strong customer relationships.
Administrative & Executive Assistant with 6 years of experience in various field
Dynamic Administrative & Executive Assistant with 6+ years of experience supporting real estate operations, claims management, and executive teams. Bilingual (English C2/Native Spanish) with expertise in CRM platforms, legal document drafting, and cross-functional team coordination
Industrial engineer with solid experience in logistics and customer service
I am a dual-degree Industrial and Petroleum Engineer with a strong specialization in logistics and supply chain management. I bring extensive experience in inventory management, customer service, and problem-solving. Having lived in Canada for the past four years, I’ve developed a deep understanding of both the U.S. and Canadian markets, enhancing
My experience in customer support has been in two different industries.
Customer Support Specialist: Proven track record of resolving customer inquiries and issues in a timely and professional manner. Skilled in handling high-volume calls and emails while maintaining a positive customer experience. Excellent problem-solving and communication skills. Leading team members to improve their customer service skills to ensure customer satisfaction.
Customer support, technical assistance, and online business listing management.
Bilingual professional with over 5 years of experience in customer service, technical support, and administrative assistance. Currently working as a Service Specialist at Thryv Dominicana, providing customer support, managing Google Business Profiles, and resolving platform-related issues. Previously worked at ERC Global, providing customer service for a telecommunications campaign and later supporting U.S. employees with HR-related matters, including benefits and payroll. Experienced with Salesforce, Genesys Cloud, Avaya, and 8x8. I am organized, results-oriented, adaptable, and comfortable learning new processes and technologies.
Operations and Project Manager with over 20 years of experience
Results-driven Operations Manager with 20+ years of experience helping businesses streamline processes, lead cross-functional teams, and scale operations efficiently. Specializing in remote project coordination, client relationship management, and operational strategy.
I'm a bilingual customer service rep and interpreter.
Interior Design student with a creative mindset and strong communication skills. Experienced in bilingual customer service and Spanish–English interpretation for medical and general calls. Confident, empathetic, and ready to take on new challenges.
I am a bilingual specialist who manages operations, clients, and logistics.
My professional career reflects a strong progression across client relations, HR operations, financial advisory, and healthcare management. Across every role, I have combined bilingual (English/Spanish) communication with operational efficiency and high KPI metrics. At Conviva and The Hello Team, I manage patient scheduling, home health logistics, and insurance verifications (BCBS, Aetna, Humana).
Managed online sales, handled customer service via WhatsApp, and processed digit
I have combined experience in e-commerce, digital sales, and business operations. I have managed my own virtual store, handling high-volume customer service via WhatsApp, creating content for TikTok, managing shipping logistics, and reconciling digital payments in Binance, Zinli, and PayPal. Additionally, I have a solid operational background in the retail sector, having worked as a cashier, floor clerk, and stocker, which has allowed me to develop key skills in inventory management, customer service under pressure, and teamwork.